I stayed at Residence Inn Saddle River NJ for 4 nights with my family. It was a terrible experience, to say the least. I walked in to a damp smelling room. The bathroom smell was worse. The front desk people were not listening to our needs. I told them that our room phone is not working, they ignored me. On the 2nd day, I asked the front desk to freshen up our rooms. They said ok, but nothing was done. On the 3rd day, I asked again, nothing was done. On 4th day, I asked again, nothing was done. We were completely ignored on our requests. Trash was piling up. Linens were soaked. And after checking out, they charged us for parking. I told them that parking is supposed to be free because thats whats on expedia when I booked the rooms. They told me to complain to expedia and not to them. Staff at this property were very unhelpful. The GM on this property needs be aware.