2/10 Lemah
24 Nov 2025
I arrived at 8.45pm (Sun) to check in. There was a security gate, I pressed all the codes and called the numbers, nothing.
After 20 minutes a home owner came out and punched in the code for me.
I arrived at the Lobby at 9.10pm, the lights were off and the door was locked. After 10 minutes, I tracked down a security guard, he opened the door and said, I’m not expecting anyone this evening. I showed him my reservation and he looked and found my paperwork. 35 minutes after arriving I got into my room.
I went to the Lobby the next morning at 9.08am and again the door was locked and no one was around.
I tried to cancel my 3rd night a few days before my arrival. Hotels.com told me to speak with the Hotel and the Hotel told me speak with Hotels.com. I was dealing with the Reservations Manager, he did nothing to help me resolve this.
On Tuesday morning the receptionist told me I had been left two voice messages, I was playing golf at Bighorn and the reception was horrible, so I did not get those messages.
Julian did say he he had managed to call Hotels.com to cancel my 3rd night, but at this time, I have heard nothing and as far as I can work out, I have been charged for all 3 nights.
A little frustrating to say the least.
Brian
Brian, perjalanan 3 malam
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