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Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Dubai Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Restaurant
Lobby sitting area
View from property
Restaurant
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Spa
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is RM2,300
RM2,842 total
includes taxes & fees
20 Jan - 21 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Club Suite (Palace Fountain View)

Minibar, in-room safe, blackout curtains, soundproofing

Club Suite (Palace Fountain View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 70 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Lake View Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Diplomatic Suite, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

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Pool
Spa
Airport transfer
Free parking
9.6 out of 10, Exceptional, (1116)
The price is RM836
RM1,048 total
includes taxes & fees
11 Jan - 12 January 2025
Shangri-La Dubai
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About the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk - 0.5 km
  • Dubai Fountain - 10 min walk - 0.9 km
  • Dubai Aquarium & Underwater Zoo - 16 min walk - 1.4 km
  • Burj Khalifa - 19 min walk - 1.7 km
  • Dubai International Convention and Exhibition Centre - 9 min drive - 7.1 km

Getting around

  • Dubai (DXB-Dubai Intl.) - 21 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 41 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 47 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

When you stay at Palace Downtown, you'll be in a great location, within a short 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a health club. The helpful staff and nearby shopping get great marks from fellow travellers. The property is only a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

At a glance

DONE

Hotel size

    • 242 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • Check-in is 2 PM on December 31 to avoid temporary road closures.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lifeguard on-site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Palace Downtown Dubai Hotel
Palace Downtown Dubai
The Palace The Old Town Hotel Dubai
Palace The Old Town Dubai
The Palace Old Town
The Palace Old Town Hotel Dubai
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?
Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palace Downtown?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Palace Downtown?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Downtown?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Palace Downtown?
Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.
What are the check-in and check-out times at Palace Downtown?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Palace Downtown and nearby?
Palace Downtown has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near Palace Downtown?
Yes, there's an on-site restaurant.
Does Palace Downtown have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Palace Downtown like?
Palace Downtown is located on the boardwalk in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

Palace Downtown Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Eya, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Eya, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Faisal, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The palace downtown … Amazing ….😻
This place is amazing. The view is incredible . The breakfast baffle is spectacular. The pool and cabanas were totally enjoyable. We were upgraded to a suite for being an hotels.com member. I only regret not staying longer….
Tad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel is in a good location in the downtown area. It's close to the Dubai Mall and all the restaurants but still remains quiet. Staff are excellent in all areas. Very helpful and attentive, can't do enough for you. Good choice of breakfast and restaurants are good. If you eat in Thiptara you're overlooking the fountain and Burj Khalifa. Lovely stay, would definitely come back
Wendy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sunil, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Aziz, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff makes the experience great
The Palace Downtown in Dubai offers an unforgettable experience, largely thanks to its exceptional staff. From the moment we arrived, the valet and welcoming team made us feel at home with their warm hospitality. The breakfast staff, in particular, stood out for their attentiveness and genuine care, ensuring every morning started off perfectly. While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.
Silas, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing. They corrected my room and enjoyed my stay
Catina, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Johan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debra, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Naz, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place!!
tikimia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

One of the best experiences
Rayan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

anisha, 3-night trip
Verified Expedia guest review

6/10 Good

Bruce, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
RODRIGO, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very Special place - wonderful location. Will come again.
F, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jubran, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever
ARFA, 11-night family trip
Verified Expedia guest review

10/10 Exceptional

Skip
John, 4-night trip
Verified Expedia guest review

10/10 Exceptional

A stunning place to stay right in the heart of Dubai. Dubai Mall at your door step, stunning fountain views, very friendly staff! Just an amazing place!
George, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend this hotel
This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
Diane, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The palace downtown was probably one of my favorite stay in dubai. I have stayed at other hotels before but the Palace has been the best for me. It was an absolute pleasure staying there. The staffs were great and very helpful. It was very close to everything nearby. The access to the dubai mall was best also. Overall, The palace was great and I would definitely stay there again next time!
Liza, 7-night family trip
Verified Expedia guest review