2/10 Poor
18 January 2025
No heat and in need of major changes.
The only rating above 1 star is because the people working the front desk were really nice and are doing the best they can with what they have to work with. Arrival went smooth, the first room I was given had a huge gap in the door frame and door jam. Noticed a few dead cockroaches on counters. The heater could not keep up. Was switched to a smoking room which had a terrible smell in the refrigerator. I bought baking soda and the smell still emanated whenever you opened the door. Also this room had a few dead cockroaches on counters in bathroom area and desk next to refrigerator. After a few days I noticed my pet staring behind the cabinets. Sure enough I saw a live mouse. Atleast this room had decent heat. Asked to be moved to a different room, 3rd room in 2 weeks of sucking it up and staying here to save $. This next room I noticed a live cockroach in the bathroom. The heater also didn’t work here in this room. On the first morning after being in this room I noticed a 2nd cockroach in the bathroom. And when leaving the room I noticed ice had formed on the door sill because of how cold the room was. I was not going to move to a 4th room and decided to get a nicer room in Charlottesville. People reviewing that the hotel was “clean” must have REALLY low standards. The breakfast was good and again the staff were all friendly and are doing the best they can. I would never consider staying here again! Maybe charge more for rooms so you can hire more staff to be able to keep up?
Verified traveller
4-night trip
Verified Hotels.com guest review
