The hotel has common, ordinary outdoor parking spaces situated conveniently in front of the building; however, hotel management has begun charging their guests $15/day to park. The desk clerk said the fee was to stop people from parking there; then “Ubering” to the airport, and enjoying free parking until their return. Well, fine—but guests should receive a free parking pass. I chose this hotel for its exceptional rating, and in all other respects, I found it exceptional. However, I find bamboozling the guests on parking disrespectful—hardly exceptional.
Manager: you have an exceptional property, so why compromise good will over something petty?