This was honestly one of my worst hotel experiences ever. First, we were placed in the wrong room. I payed in advance for a suite with a Mountain View. We were placed in a small hotel room overlooking the horse stalls. I was told there were no other rooms available and I would NOT receive a refund but I could be moved to a suite the next day. We slept terrible. We could hear our neighbors whispers, snores, and activities. It was also dirty. The linens were clean, at least, though. The next day we were given a suite, but it hadn’t been cleaned. There were still dirty linens on the floor. So we were moved AGAIN, however still not to what I reserved. The bathroom still looked like it needed cleaned, fixtures were taped to the wall, and the pull out couch mattress looked like it had been soiled. The walls also had gaps so you could hear EVERYTHING. I actually answered someone next door thinking they were speaking to me. To top off the experience, they double booked our final room so another couple walked in on us that evening. After the privacy violation we were, at least, comped breakfast. Overall the location was beautiful and convenient to the national park, but everything else was terrible. I almost never leave bad reviews, but this place needs a LOT of help before people should be staying there.
