2/10
We checked out on a Monday, put all our things in car and could not go back to enjoy the pool before driving back home. Usually when you stay at a hotel you are allowed to use the amenities on day of check out. This is the first time I hear of this and I was very disappointed. Went up to front desk and spoke to Jeanine, explained that I checked out and couldn’t get into pool. She stated “no once you check out you have to leave” very uncaring and rude with her response. I explained I have stayed here many times and I never had an issue and this is the first time I hear of a hotel not letting the guest use the amenities after checking out on same day. I asked to speak to a manager, she gave me a card, I call the number on card and she picks up. I told her I just left the office and you could have just told me the manager was not in. She responded, “you just asked for card” very rude and it will be the last time staying here and recommending this place to anyone .
Jose
Perjalanan 1 malam bersama keluarga