If you’re expecting a nice place, then you’ll surely be disappointed. We arrived at our place with multiple issues (lights burnt out, large amounts of dust on the ceilings/light fixtures, a soap holder ripped off the shower wall, and what looked like water damage that warped part of the hallway by the kitchen). After unpacking after a long day we decided to wash off and realized we didn’t have hot water in both bathrooms. We contacted the company and received no response. Next morning we talked to the front desk and they mentioned that the hot water was a building wide problem but mentioned it was fixed. We checked the water shortly after and we still didn’t have water. Maintenance came in and said a part was needed but at the moment there was warm water, it was barely luke warm. The next day they came back and worked on the showers, they said it was fixed. We still had no hot water but barely warm water. We contacted the rental company multiple times to get this resolved and we got nothing back. When I kept calling their phone line, we were told maintenance tried to knock but “we didn’t answer that morning” or that “the problem was already resolved when they talked to the building.” This was never the case. We worked remotely each Mon-Fri. So after 9 nights/10 days of no hot water, maintenance finally fixed it. We made multiple requests for this property to provide a refund since it’s unacceptable not to have any hot water for that long. No response yet. Avoid at all costs!