Querol Hotel Accommodation

"DO NOT STAY HERE! We arrived at 5:15 for the designated 5:00 check in time. The entire office was locked up. We called the phone number 5 times with no answer. Finally, someone came outside and told us that they had sent us info on how to access "after hours" keys. After hours? It was 5:15. The girl told us check in was only from 4-5, despite their own website saying 5. We walked up 3 steep floors to our room, no elevator. The whole stairway reeked of weed. There was a pile of mouse droppings outside the front door. We opened our door to the filthiest place. Clumps of pet hair, dirty linens, unmopped floors, dog pee stains on the couch, etc. We honestly spent an hour finding a new hotel and then left. We never even checked in as the girl said to do it in the morning. I contacted Expedia for help. They also couldn't reach anyone. We went back the next day to tell the hotel front desk what had happened. The girl was very nice and said the manager would reach out. That never happened. It is a non refundable hotel and now I know why. They have zero intention of making it right. "

"Staff at the reception 5 stars Staff at the roof top 0 stars Food 5 stars Location 5 stars"

"The bed and pillow were really comfortable"

"I highly recommend this property to the point that the next time that we visit Spain the Barcelona area we will definitely rebook here. The property was absolutely quiet and it was so clean. The staff was very friendly and accommodating. It was such a beautiful trip and it sits right at the beach, literally steps away. The restaurants in the area were plenty however the hours varied due to the New Year’s week of our trip. We were kind of limited and what we had open and then we were met by three kings holidays to so we didn’t know that everything will be closed down as well. So just keep that in mind when you’re traveling. I believe with a non-peak holiday season, especially if you can go and actually get in the beach water that will elevate an already exceptional trip to the max. Additionally, the community is safe and walkable, we are of African descent and we did not experience and racism or funny looks for being in the community unlike in the US. I didn’t have to worry about my husband, going to the store at sundown or walking alone to the grocery store which was a couple blocks away by himself. It will help if you are fluent in Spanish we were fine because I speak Spanish. Overall, in an incredible stay."

"Picturesque boutique hotel overlooking the beach with a very cozy lounge restaurant atmosphere. Rooms with balconies - some overlooking beach or town - with all the comforts of home. Nice pool near the bar. Highly recommend "

"I encountered several issues during my check-in process. The staff member at reception was also responsible for working the bar, which resulted in long queues and a very slow check-in experience. Furthermore, the first two keys I was provided did not work. Each time I had to return to the desk to resolve this, I had to wait for 10 minutes and then 15 minutes respectively. Ultimately, I had to be moved to a different room. On a positive note, I would like to mention that the young man who worked the reception in the evening was super helpful. His ability to speak English was a significant bonus and greatly improved my experience. "

"Extremely helpful Arrived very late but open 24 hours Good breakfast"

"Clean room, working AC, big enough room"

"A really beautiful hotel. My room was huge and immaculately clean. The entire hotel was in great condition, and the staff could not have been nicer - Genuinely a real gem - Will be my new "go to" when I visit this area."