We arrived late after a 6 hour drive. The front desk clerk was in the back, she came out and said hello. It was very short but I did expect more of a welcome. She asked for my name and I gave it to her. I booked through hotels.com so I didn’t think to say it because I’m almost sure it was stated on my reservation that I paid through a 3rd party. She asked me to insert my card and I’m thinking it was for incidentals so I did. But I was also checking my email to make sure I paid. Come to find out she was charging me again, I said I already paid, she said oh it does say that and I should’ve told her. Anyway, my bathroom toilet had dried urine like it had not been touched and it was hair in the sink, I went back down and told her and she switched my room, no apology. Went to that room and there was a wet washcloth in the middle of the floor and the shower door was dirty as it it had not been cleaned. I was so mad and tired I just left because at this point everything is suspect. Will not ever stay anywhere near that place again.