6/10 Baik
2 Jul 2025
Not so great
I had a mixed stay. The hotel is very clean and the beds are quite comfortable. I appreciate the free drinks and food. However, I had some issues during my stay. First, my AC wasn’t working on my first night. The hotel was unable to contact me to let me know since I booked through Hotels.com. So, I was only made aware of this when I checked in. The first night was uncomfortable but the hotel comped the night, so I was satisfied with how they handled it. Secondly, one of the elevators was out my entire stay. I stayed there 6/24-6/30, and it was out the entire time. People were waiting in long lines at times to get onto the elevator. That was unacceptable. One person told me they’d been staying there for months and that the elevator had been out all that time. Lastly, when I had to switch rooms due to the AC issue, I left a toiletry bag behind. I was told by a staff member that it was found and in their possession, but then when I went to retrieve it, they were unable to find it. That was very frustrating.
Scott or Victoria
Scott or Victoria, perjalanan 2 malam bersama keluarga
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