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Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property
Family-friendly hotel with outdoor pool, near Genting Highlands Premium Outlets

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Outdoor pool
Garden
Lobby sitting area
In-room safe, desk, laptop workspace, blackout curtains
View from room

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Pool
  • Laundry facilities
  • Gym
  • Air conditioning
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • 3 meeting rooms
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Cots/infant beds (surcharge)
  • Children's pool
  • Playground on-site
  • Television
  • Garden
The price is RM214
RM248 total
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

Highlights

Air conditioning
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Bidet
Rainfall showerhead
Free bottled water
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive 2-Bedroom Residence

Living area

Executive 2-Bedroom Residence

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washing machine
Blackout curtains
2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Double Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double Room, 1 King Bed

Highlights

Air conditioning
Smart TV
Blackout curtains
Private bathroom
Hairdryer
Bidet
Rainfall showerhead
Free bottled water
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier 2-Bedroom Residence

Living area

Premier 2-Bedroom Residence

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Washing machine
Blackout curtains
2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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7.4 out of 10, Good, (505)
The price is RM227
RM258 total
includes taxes & fees
19 Jan - 20 January 2025
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About the area

Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000

What's nearby

  • Genting Skyway - 5 min drive
  • Genting Highlands Premium Outlets - 7 min drive
  • Chin Swee Cave Temple - 15 min drive
  • First World Plaza - 19 min drive
  • Genting SkyWorlds Theme Park - 21 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 59 min drive
  • Kuala Lumpur Gombak Station - 29 min drive
  • Batu Caves Station - 31 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 31 min drive

Restaurants

  • ‪Kedai Makanan Lok Lok Corner 66 - ‬5 min drive
  • ‪Kedai Makanan Loong Kee - ‬3 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪Zul Corner - ‬1 min walk
  • ‪Nok Sokmo Genting Tom Yam Restaurant - ‬1 min walk

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

At Swiss-Garden Hotel & Residences, Genting Highlands, you'll be within a 10-minute drive of Genting Highlands Premium Outlets. Guests can relax at the sauna, work out at the fitness centre or grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a steam room and a children's pool.

Languages

Chinese (Mandarin), English, Malay

At a glance

Hotel size

  • 510 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Sauna
  • Steam room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Blackout curtains
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Garden Terrace – On-site restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of MYR 150 (subject to availability)

Children & extra beds

  • Cots/infant beds are available for MYR 50.0 per night
  • Rollaway beds are available for MYR 137.8 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Swiss-Garden Hotel & Residences, Genting Highlands Hotel

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands offer free cancellation for a full refund?
Yes, Swiss-Garden Hotel & Residences, Genting Highlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Swiss-Garden Hotel & Residences, Genting Highlands?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's free self parking.
What are the check-in and check-out times at Swiss-Garden Hotel & Residences, Genting Highlands?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MYR 150 (subject to availability).
Is there an on-site casino at Swiss-Garden Hotel & Residences, Genting Highlands?
No, this hotel doesn't have a casino, but Genting Casino (19-min drive) and Genting SkyCasino (21-min drive) are both nearby.
What is there to do at Swiss-Garden Hotel & Residences, Genting Highlands and nearby?
Swiss-Garden Hotel & Residences, Genting Highlands has an outdoor pool, a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Swiss-Garden Hotel & Residences, Genting Highlands?
Yes, there's an on-site restaurant, Garden Terrace.
What's the area around Swiss-Garden Hotel & Residences, Genting Highlands like?
Swiss-Garden Hotel & Residences, Genting Highlands is located a short 8-minute walk from Happy Bee Farm & Insect World.

Swiss-Garden Hotel & Residences, Genting Highlands Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Poor

Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.
TEE, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Wong, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Rahamat, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Chan, 2-night family trip
Verified Expedia guest review

4/10 Fair

Rehnuma, 2-night trip
Verified Expedia guest review

8/10 Very good

The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Irene, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Zhang, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

manoj, 3-night trip
Verified Expedia guest review

8/10 Very good

Chow, 1-night trip
Verified Expedia guest review

8/10 Very good

Theresa, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Parking area confusing.
MD SHAHRIL BIN MD, 2-night trip
Verified Expedia guest review

8/10 Very good

Overall enjoyable stay
Munawar, 4-night trip
Verified Expedia guest review

8/10 Very good

The location of this hotel is quite convenient and close to genting premium outlet
Abdul Rasyid, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Ganesan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Tuck Chuen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Verified Expedia guest review

2/10 Poor

Qiang, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Qiang, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Qiang, 1-night trip
Verified Hotels.com guest review

6/10 Good

Yazid, 4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Sandy, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Siti, 1-night family trip
Verified Ebookers guest review

8/10 Very good

The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Verified Orbitz guest review

10/10 Exceptional

Environment is friendly Need improve on staff communication during serve
Khairil, 1-night romance trip
Verified Expedia guest review