The Lobby looks very grand, but once you got past the lobby you see nothing has been cleaned. The carpets were covered in drywall as if someone had just worked, but it was obvious it just hadn’t been cleaned up for some time. Once we got to our room it was even worse. We asked them to please clean while we were away all day, they made our beds and that was it. There was dog hair in the sheets, on the counters. The floors were totally dirty hadn’t been mopped or swept. The kitchen had food on the stove.
Then we discovered there was no door for the Primary suite. We then also realized that there were not 2 bathrooms and advertised, but a bathroom in the primary and a half bath in the other room. Then we noticed there was not window in the other room which I’m pretty sure is a fire code violation.
It seemed as if they were remodeling but doing a horrible job. The vanity was broken to the point that it caught your leg if you stood too close, like a giant splinter. It is severely understaffed, we had to go to the lobby to get all our towels and anything else. They didn’t have complimentary anything, my daughter lost her tooth brush and they didn’t have any. For a Hilton this was all surprising. It seems like they have run out of money and opening before it’s actually ready. The beds were terrible. The pullout bed fell through when you laid on it, we had to prop it up with the cushions from the couch portion. The shower had a straight shot to the living room, because no door.