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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco hotel with outdoor pool, connected to the convention centre, near Pakuwon Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, al fresco dining, open daily
Exterior
Children’s play area – outdoor
Frette Italian sheets, premium bedding, in-room safe, desk
City view

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Valet parking
  • Children's pool
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
For families
  • Children stay free
  • Children's pool
  • Premium TV channels
  • Daily housekeeping
  • Blackout curtains
  • Lift
The price is RM320
RM388 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Single Beds, Non Smoking (Premium Deluxe, 2 Single Beds)

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Single Beds, Non Smoking (Premium Deluxe, 2 Single Beds)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Rainfall showerhead
Hairdryer
Bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds

Frette Italian sheets, premium bedding, in-room safe, desk

Family Suite, Multiple Beds

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
2 bedrooms
2 bathrooms
Hairdryer
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room, 1 King Bed, Non Smoking (Premium Deluxe, 1 King)

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking (Premium Deluxe, 1 King)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Rainfall showerhead
Hairdryer
Bidet
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking (Deluxe Guest Room, 2 Single Beds)

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Single Beds, Non Smoking (Deluxe Guest Room, 2 Single Beds)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Rainfall showerhead
Hairdryer
Bidet
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)

Frette Italian sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking (Junior Suite, 1 King Bed)

Highlights

Separate sitting area
Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Separate bath and shower
Rainfall showerhead
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Living room

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Separate bedroom
Blackout curtains
Sofa bed
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Deluxe Guest Room, 1 King)

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking (Deluxe Guest Room, 1 King)

Highlights

Air conditioning
LED TV
Blackout curtains
Premium bedding
Frette Italian bed sheets
Rainfall showerhead
Hairdryer
Bidet
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Four Points by Sheraton Surabaya, Tunjungan Plaza

Pool
Airport transfer
Free parking
Free WiFi
9.4 out of 10, Exceptional, (263)
The price is RM328
RM396 total
includes taxes & fees
6 Dec - 7 Dec
Four Points by Sheraton Surabaya, Tunjungan Plaza
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About the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.1 km
  • Pakuwon Trade Center - 5 min walk - 0.4 km
  • Surabaya Zoo - 7 min drive - 7.3 km
  • Submarine Monument - 11 min drive - 11.4 km
  • Tunjungan Plaza - 12 min drive - 11.2 km

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Tandes Station - 19 min drive
  • Surabaya Pasar Turi Station - 29 min drive
  • Surabaya Gubeng Station - 33 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

At Four Points by Sheraton Surabaya, Pakuwon Indah, you'll be within a 15-minute drive of Pakuwon Mall and Tunjungan Plaza. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Djaman Doeloe Restaurant, which serves Indonesian cuisine and is open for breakfast, lunch and dinner. Other highlights at this Art Deco hotel include a bar/lounge and a children's pool. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

Hotel size

  • 310 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per stay)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Pro golf lessons
  • Access to nearby health club
  • Golf lessons nearby

Working away

  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Free pool cabanas
  • Golf caddy on-site
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • Rooftop garden
  • Adjacent to a golf course
  • Golf driving range on-site
  • An outdoor pool
  • Shopping centre on-site
  • Golf pro shop on-site
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 2
  • Wheelchair-accessible path to lift
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Djaman Doeloe Restaurant – This buffet restaurant specialises in Indonesian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Soiree Rooftop Bar – This rooftop bar specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 268000 for adults and IDR 134000 for children
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per day

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?
Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?
Sorry, pets aren't allowed.
Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there's free self parking.
Is an airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?
Four Points by Sheraton Surabaya, Pakuwon Indah has an outdoor pool and access to a nearby health club.
Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, Djaman Doeloe Restaurant offers al fresco dining and Indonesian cuisine.
What's the area around Four Points by Sheraton Surabaya, Pakuwon Indah like?
Four Points by Sheraton Surabaya, Pakuwon Indah is a short 1-minute walk from Pakuwon Mall and 5 minutes' walk from Pakuwon Trade Center.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great stay
Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

NG PENG, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location and next to a mall.
Lulu, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Liu, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Commendation for Exceptional Service
I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Wati, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Will stay again
ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Leng teck, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely place to stay
Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Xiaoqing, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great service and friendly staff
GO, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

KEN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great view from the rooftop and nice swimming pool
Ivan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Hannan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

MOHD ASWADI, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service was exceptional and the food was delicious. Property is well-maintained.
CHARLENE, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

zhi qiang, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Outstanding and very comfortable!
Gina, 2-night trip
Verified Expedia guest review

8/10 Very good

Yoshihiro, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Liong, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Leng teck, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

by the capabilities of chef M.Hidayat, great gourmet cook, came out to greet people , listened to our opinion, that made my one week stay so memorable, this is the second time that I stayed at Four Points Pakuwon, will stay there again if I am in Surabaya
Adrian KimTju, 7-night trip
Verified Expedia guest review

10/10 Exceptional

BING HAO GILES, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

BING HAO GILES, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Easy access to Pakuwon Mall
Paul, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Excellent service from all the staff I have met during my stay. Special mention for Mr. Yoga, the duty manager.
Boo Chua, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 2-night trip
Verified Expedia guest review