4/10 Sederhana
5 Ogo 2025
Beware: BED BUGS!! During our 1 night stay, we were woken up at 3am to find bed bugs crawling in the sheets. We recorded video which I immediately took to the front desk. The staff member had me share the video so management could be notified, and we were moved to a different room. At check-out the next morning, I requested a refund which was denied. I contacted Hotels.com about the issue and requested a refund for the booking which was also denied (because Hotels.com contacted Enattica who stood firm on their “NO exclusions” refund policy.) In writing, Enattica told me that because they moved us to a nicer room as soon as the bed bugs were discovered, they felt like the issue was handled fully and nothing more would be offered. I DO NOT RECOMMEND ENATTICA SUITES. We came home covered in bed bug bites and had to spend extra time and money laundering our clothes to make sure we don’t bring bed bugs from this place into our home.
Monica
Monica, perjalanan 1 malam
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