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New Hotel Collection Smoky Mountains

2.5 star property
Downtown Sevierville hotel with restaurant and bar/lounge

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for New Hotel Collection Smoky Mountains

Fridge, microwave, dishwasher, coffee/tea maker
Individually decorated, individually furnished, blackout curtains
Individually decorated, individually furnished, blackout curtains
Individually decorated, individually furnished, blackout curtains
Shower, hair dryer, towels

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Non-smoking
  • Gym
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (10)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Fitness centre
  • Coffee shop/cafe
  • Air conditioning
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Kitchen
  • Private bathroom
  • Separate sitting area
  • Washer/dryer
  • Coffee/tea maker
  • Blackout curtains

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Suite

Individually decorated, individually furnished, blackout curtains

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Suite

Individually decorated, individually furnished, blackout curtains

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Kitchen
Fridge
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Similar properties

Exterior

The Resort at Governor's Crossing

Pool
Free parking
Free WiFi
Air conditioning
8.8 out of 10, Excellent, (1287)
The price is RM644
RM840 total
includes taxes & fees
2 Jan - 3 January 2025
The Resort at Governor's Crossing
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About the area

Map
101 E Main Street, Sevierville, TN, 37862

What's nearby

  • Dolly Parton Statue - 1 min walk - 0.1 km
  • Soaky Mountain Waterpark - 4 min drive - 4.0 km
  • Wilderness at the Smokies - 5 min drive - 4.1 km
  • Sevierville Convention Center - 5 min drive - 4.3 km
  • Titanic Museum - 5 min drive - 5.9 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 46 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Golden Corral - ‬16 min walk
  • ‪Cracker Barrel - ‬20 min walk
  • ‪El Paso Mexican Restaurant - ‬17 min walk
  • ‪Starbucks - ‬18 min walk

About this property

New Hotel Collection Smoky Mountains

New Hotel Collection Smoky Mountains features a rooftop terrace and puts you a short five-minute drive from Wilderness at the Smokies. After a workout at the fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Also, Sevierville Convention Center and Titanic Museum are within a short drive. Fellow travellers say great things about the helpful staff.

Languages

English

At a glance

Hotel size

  • 16 rooms

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 7:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Winery tours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Rooftop terrace
  • Fitness centre

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • Smart television

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • 2 bathrooms
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Dishwasher

More

  • Housekeeping (on request)

Special features

Dining

Honeybee Coffee – On-site coffee shop.
Seasons 101 – On-site fine-dining restaurant. Open daily.
Sky Lounge 101 – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 30.00 per accommodation, per night
  • Resort fee inclusions:
    • Fitness centre access
    • Health club access
    • In-room coffee
    • Laundry facilities

Policies

Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

New Collection Smoky Mountains
Central Hotel Ascend Hotel Collection
New Hotel Collection Smoky Mountains Hotel
New Hotel Collection Smoky Mountains Sevierville
New Hotel Collection Smoky Mountains Hotel Sevierville

Frequently asked questions

Does New Hotel Collection Smoky Mountains offer free cancellation for a full refund?
Yes, New Hotel Collection Smoky Mountains does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at New Hotel Collection Smoky Mountains?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at New Hotel Collection Smoky Mountains?
Yes, there's free self parking.
What are the check-in and check-out times at New Hotel Collection Smoky Mountains?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at New Hotel Collection Smoky Mountains and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near New Hotel Collection Smoky Mountains?
Yes, there's an on-site restaurant, Honeybee Coffee.
Does New Hotel Collection Smoky Mountains have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a fridge and a microwave.
What's the area around New Hotel Collection Smoky Mountains like?
New Hotel Collection Smoky Mountains is a short 1-minute walk from Dolly Parton Statue and 11 minutes' walk from Sevierville Community Center and Civic Center.

New Hotel Collection Smoky Mountains Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Great room to stay...
The room was amazing... only issue was that the room floors were not clean they left dust under my socks
Virginia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable, spacious accommodations.
Michele, 5-night trip
Verified Expedia guest review

8/10 Very good

Decent Stay
Pros: The room was very clean, spacious, and staff was friendly and helpful. Thank you. The beds were comfortable, too. Location was good as it is closed to many restaurants and attractions. Cons: Heavy rain leaked through one of the windows, which made our luggage wet overnight. Good thing there is a dryer at the condo. The AC is noisy in the living room. One of the toilets didn’t flush when we first arrived, and we didn’t even put any toilet paper in it, just urine. We unclogged it ourselves as it would be faster than calling service desk. They had the plunger in the bathroom.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice spot. Full kitchen was a plus
Nick, 5-night family trip
Verified Expedia guest review

6/10 Good

Quiet. updated interior and exterior. Plenty of room and nice apartment like feel. However, the floor was dirty. My son ran around barefoot and his feet were black after a short time. This doesn't happen in our own home. Secondly, took a shower and someone's hair was still on the walls. Definetely not as clean as it should be considering the nice updates in the building. 7/10.
Andrew, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Dad of a family of 5
This place is a keeper. Close to everything. Beautiful inside and out. Cleanest place I’ve ever stayed in. Close secure parking. Already planning a future trip to the Smokies and not looking anywhere else. Washer and dryer in the room. Ours was a 2 queen bed in one private room and a king in another private room. Bedrooms have full closets. 2 full bathroom with large low entry showers. Full kitchen complete with oven, dishwasher, microwave, trash compactor, full refrigerator, granite countertops, cooking utensils and place setting for 6. I fear my review will make this place hard to book for me in the future. It’s that nice.
Chad, 7-night family trip
Verified Hotels.com guest review

6/10 Good

It was ok. I stayed there a couple of years ago & was very pleased so I decided to stay when I returned. One of the showers didn’t appear fully cleaned in one of the bathrooms as well as the wall in the bathroom had what looked like to be something spilled and ran down the wall. There was a dirty towel on top of the washer & dryer but we didn’t use the washer/dryer while we were there. You have to pull all the trash as you leave which is fine but it makes me wonder how much cleaning is actually done at check out. Unsure if I will return with my next stay. We never saw any house keeping staff.
Crystal, 3-night family trip
Verified Expedia guest review

8/10 Very good

Anna, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Martha, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sommer, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alisha, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Gloria's family vacation
Room was amazing. Staff was very patience and accommodating. The room looked exactly like the pictures.
Gloria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The place was clean and very roomy. Easy to get in and out.
Eulalia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel exceeded our expectations. The price was great for what you get during your stay. Unfortunately we only got to experience the rooftop bar for a little bit on Saturday (closed for private event on Friday) but it was absolutely beautiful. The room itself was very spacious. We hope to be back soon.
Kelly, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel and staff were great! The sizing and space of the suite was wonderful. We had a party of 7 and it was enough space for everyone. There was a lot of things to do around the hotel that wasn’t too far and the staff was wonderful even helping with a late check-in.
Sacoria, 3-night family trip
Verified Travelocity guest review

6/10 Good

If I booked with them again, I wouldn't book through Expedia. There was ANOTHER fee added on to each room that Expedia doesn't include in the pricing so make sure you add about another $203 to your booking. I was aware about the $30/day fee for using the parking lot, coffee pot, paper towels, etc. The staff was really nice. The hotel appeared really clean, but one of my friends found a wad of hair piled up in the sheets so you know the sheets weren't changed from the last guest. The hotel changed the sheets and compensated us the $30/night fee. I also didn't like how they want us to take the trash out at the end of our stay. The hotel is set up for a longer stay so I can understand that guest may leave a larger amount of trash than at short term stay hotels, but I feel like that's not being hospitable. They should change their policy to place all trash in the trash bags and leave them by the door, instead of having their guests take the trash out. They should mention that at check-in or at least tell us to read all instructions on the refrigerator. If I didn't see 3 families take out their trash, I probably would have been charge for not taking it out. The ice cream shop at the property was nice, so of us had mix feelings about the coffee shop, and there's a really good restaurant called the Appalachian that is walking distance from the hotel.
KEREN, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Caleb, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spot on in Sevierville!
This historic hotel was spot on! We really liked the throw back feel that first greets you upon pulling up to the hotel. The rooms were incredibly spacious and boast a complete kitchen! The location was very close to everything you may need or want to do. I wish we could’ve tried the restaurant but there wasn’t enough time for us. Also, the hotel has a super cute coffee shop that we missed out on as well. The staff was friendly and considerate. I would highly recommend this hotel for absolutely any type of traveler.
Don, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed this property with the exception of 1 thing. The showers. Not all the units are the same. We ended up in one that had a shower head that was placed directly in the middle of the shower in both bathrooms. Unfortunately that is not convenient. Otherwise it was a wonderful place to stay. Very clean, had utinsels in the kitchen, beds were fairly comfortable and it was a large condo style “room”. There is a restaurant on site as well as a coffee shop.
William, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved our stay. I just wished we had a couple larger frying pans. Overall great place and would definitely stay again. Staff was amazing!
Cynthia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Property was absolutely amazing and we will stay here each time we visit. Front desk staff were not very kind and attentive. Whenever we had requests, they made it a point to tell my wife “we will get to it when we can.” Also there was no active housekeeper that we were aware of to tend to the rooms. We had to make requests to get towels etc.
Demaurius, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I really loved this historic hotel with a modern remodel. The staff was great. The rooms were huge and very clean. We will return every time we are in town.
Peter, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the atmosphere and surroundings. I will stay again
Kimberly, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Just book it!
Totally blew my mind when I walked through the door. There are no pics that do the property justice. The suite was huge, clean and comfortable. Safe location and close to everything. Only downside was the beautiful tower clock that starts ringing at 6 am and they are building a juvenile detention center next to the hotel which kills the vibe of a wholesome town. Also it says pay at hotel but the hotel charges 1 night 48 hours in advance. Late check in is nice but card is fully charged before your stay so be prepared. Also no front desk after 7. A 10/10 stay and would recommend overall.
Angela, 3-night family trip
Verified Hotels.com guest review

6/10 Good

We arrived went to check in and had to pay another 110 dollars for absolutely nothing. If u are looking to have a gym while your there dont. The so called gym is in the size of a broom closet and only one of the 2 peices were working. The security at night wasnt good . I thought the whole point of an access key was to have some security. This door stayed unlockes. Their was construction going on downstairs and the banging began at 7 and 8 am. I was realy upset at being woke up that early to construction. No mention of building being worked on when booking. Front desk clerk not very helpful at all. I doubt we would consider another stay with this establishment.
Candy, 3-night trip
Verified Hotels.com guest review