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Mercure Jelenia Gora

3.0 star property
Suburban hotel in Jelenia Gora with indoor pool and restaurant

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Photo gallery for Mercure Jelenia Gora

Exterior - Mercure Jelenia Gora (Jelenia Gora)
Lobby lounge - Mercure Jelenia Gora (Jelenia Gora)
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains - Mercure Jelenia Gora (Jelenia Gora)
Exterior - Mercure Jelenia Gora (Jelenia Gora)
Lobby lounge - Mercure Jelenia Gora (Jelenia Gora)
Near Karpacz Ski Resort, Mercure Jelenia Gora offers a warm welcome with an international restaurant, bar, and business center. Unwind in the sauna or by the indoor pool with sun loungers; kids can enjoy their own pool.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pool
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Ski storage
  • Sauna
  • Self parking
  • Children's pool
  • Room service
  • Spa services
  • Business centre
  • Meeting rooms

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is RM260
RM281 total
includes taxes & fees
9 Jan - 10 Jan 2026

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Double Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Single Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Superior Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Park view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 19 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500

What's nearby

  • Karkonosze Museum - 9 min walk - 0.8 km
  • Church of the Holy Cross - 17 min walk - 1.4 km
  • Jelenia Góra Market Square - 18 min walk - 1.6 km
  • Ratusz Ladek Zdroj - 18 min walk - 1.6 km
  • Rynek - 4 min drive - 2.4 km

Getting around

  • Wroclaw (WRO-Copernicus) - 96 min drive
  • Jelenia Gora Station - 19 min walk
  • Szklarska Poreba Gorna Station - 24 min drive
  • Marciszow Station - 25 min drive

Restaurants

  • ‪Skradli Widelce - ‬19 min walk
  • ‪cukru.cafe - ‬17 min walk
  • ‪KOBE Grill House - ‬16 min walk
  • ‪Bistro Jelonek - ‬16 min walk
  • ‪Bistro Pierogi - ‬15 min walk

About this property

Mercure Jelenia Gora

When visiting Jelenia Gora, Mercure Jelenia Gora is a great choice to consider. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include an indoor pool, a bar/lounge and a sauna.

At a glance

DONE

Hotel size

    • 188 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (aged 11 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (PLN 35 per day)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu
  • Children's games
  • Toys
  • Art supplies

What to do

  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (2013 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1991
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An indoor pool
  • Spa services
  • Sauna
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch LCD TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

On-site venue – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
Lobby bar – On-site lobby lounge. Open daily.

Fees & policies

Refundable deposits

  • Deposit: PLN 100.00 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 60 for adults and PLN 30 for children
  • Early check-in can be arranged for an extra charge of PLN 50 (subject to availability)
  • Late checkout can be arranged for an extra charge of PLN 50 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 40 per pet, per day

Parking

  • Self-parking costs PLN 35 per day
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to noon
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses solar energy.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mercure Jelenia Gora Hotel
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Does Mercure Jelenia Gora offer free cancellation for a full refund?

Yes, Mercure Jelenia Gora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Jelenia Gora?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to noon.

Are pets allowed at Mercure Jelenia Gora?

Yes, pets are welcome. There's a charge of PLN 40 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mercure Jelenia Gora?

Yes. Self-parking costs PLN 35 per day. Motorhome/coach/lorry parking and electric car charging are available.

What are the check-in and check-out times at Mercure Jelenia Gora?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of PLN 50 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of PLN 50 (subject to availability). Express check-out is available.

What is there to do at Mercure Jelenia Gora and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and return when the snow melts for hiking and horse riding. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a picnic area. Mercure Jelenia Gora also has a garden.

Are there restaurants at or near Mercure Jelenia Gora?

Yes, there's an on-site restaurant that offers international cuisine.

What's the area around Mercure Jelenia Gora like?

Mercure Jelenia Gora is a short 16-minute walk from Jelenia Góra Market Square and 18 minutes' walk from Church of the Holy Cross.

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Reviews

Mercure Jelenia Gora Reviews

8.4

Very good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities

What guests liked

  • Breakfast was good and excellent at this property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Air conditioning
Food

Reviews

10/10 Exceptional

Nice hotel, good spa, excellent breakfast
Inna, 1-night trip

10/10 Exceptional

Great hotel Nice and professional staff Great Sauna
John, 3-night trip

8/10 Very good

Lovely place

Lovely place and close to worn center
Helene, 1-night trip

10/10 Exceptional

The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Jola, 1-night trip

8/10 Very good

Plenty of available parking yet it’s not included in the price.
Nils, 5-night trip

8/10 Very good

Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
John, 2-night trip

6/10 Good

Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Juha, 3-night trip

10/10 Exceptional

We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

8/10 Very good

A nice hotel

A beautiful surrounding and not far from the old town. We had dinner at the hotel which was ok. Breakfast was good. Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open. But all in all a very nice hotel.
Helene, 1-night trip

6/10 Good

This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Robert, 2-night trip

4/10 Fair

Very old
1-night trip

4/10 Fair

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
1-night trip

8/10 Very good

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Vesa, 2-night trip

6/10 Good

Gut: Frühstück, Kinderecke, deutsches TV, Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Harald, 4-night trip

8/10 Very good

Visite d’une région tranquille et très verte Beaux bâtiments et églises visitées
Dorothée, 3-night trip

10/10 Exceptional

sehr gutes Frühstück
Hartmut, 3-night trip

10/10 Exceptional

Sehr freundlich deutsch kein Problem. Personal hervorragend. Preis/ Leistung super. Frühstück ungewöhnlich reichlich und schmackhaft. Riesen Auswahl. Abends nach Karte völlig in Ordnung. Jederzeit gerne wieder
Andreas, 2-night trip

10/10 Exceptional

Goed

Prima
Martin, 1-night trip

10/10 Exceptional

Wir sind Jedes Jahr in dem Hotel,die Zimmer sind immer sauber und Personal sehr freundlich und hilfsbereit.
Anna, 4-night trip

8/10 Very good

Najlepsze lata juz minęły

Hotel wymaga w wielu miejscach pilnego remontu i modernizacji
Marek, 2-night trip

10/10 Exceptional

Wonderful place, great food just wish they had an ac
John, 2-night trip

8/10 Very good

Jest ok

Pokój czysty i obsługa miła, nie mam zarzutów. Śniadanie tez dobre, spory wybór. Sam hotel lata świetności chyba ma już za sobą.
Beata, 1-night trip

6/10 Good

Is it Mercure ? Needs improvement.

Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Jack, 1-night trip

10/10 Exceptional

Wir wurden super freundlich begrüßt und zwar auf deutsch was uns sehr gefreut hat. Das Frühstück ließ keine Wünsche offen ,es hat uns auch sehr gefreut das wir deutsches Fernsehen hatten . Wir kommen zu 100 % wieder
Peter, 3-night trip

10/10 Exceptional

Zadowolony cena/jakość

Obiekt czysty. Miła i pomocna obsługa. W lobby hotelowym przygotowany kącik gier i zabaw dla dzieci i rodziców. Mojej córeczce najbardziej podobał się domek dla lalek i możliwość bawienia się z innymi dziećmi gości hotelowych, mnie stół do półkrzyków natomiast żonie różnego rodzaju puzzle. W basenie ciepła woda :). Basen dostępny w dużych dogodnych przedziałach czasowych, także z rana przed lub po śniadaniu a jeszcze przed wymeldowaniem można z niego skorzystać. Śniadanie dobre z wystarczającą ilością różnych rzeczy, no może przydałoby się więcej różnych owoców. Obsługa szybko reagowała przy sprzątaniu stolików i pustych talerzy. Ogólnie cena/jakość dobra. Następnym razem też się zatrzymamy w tym hotelu.
Jacek, 1-night trip