2/10 Lemah
27 Jul 2025
Stay Away
I booked 3 suites and a regular room for 5 nights. 4 days with no hot water. Each day we told the front desk and they said they would call maintenance with no sumpathy. We had a busy work trip and could not shower. Day 2 the water started smelling really bad, a toxic chemical smell. The hotel guests were not notified of this. On day 4 When we asked we were told they were “purifying” the water. I asked why we were not notified and magically within an hour we received a letter under our door notifying us. We had to use bottled water to brush our teeth. Bottled water was not replenished daily either.
On our last day my son got violently ill with a stomach virus. We took him to a doctor and was told that it was due to contaminated water most likely from the hotel purification.
Hotel did nothing to offer alternative solutions or compensate besides offering a free dinner at there restaurant on the last day. 2 star hotel at best.
Hotel management has not acknowledged or responded to date.
Lironne
Lironne, perjalanan perniagaan 5 malam
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