There was a picture of the room when we made our reservation, and we could tell it was the room directly above the lobby. However, when we arrived just after midnight, the receptionist booked us in, and then walked us blocks away to another building. We had our family, bags, and a wheelchair, and there was a non-wheelchair-friendly bridge at the edge of each of those 'blocks.' So, this was not the great end to a long and painful travel day (the airlines lost four of our five bags). The room was clean, and it also faced the canal. However, we had specifically booked a room with air conditioning. This room has air conditioning, but it barely work. So, it was the same as not having air conditioning. The biggest disappointment was the front desk staff. The airlines finally delivered our lost luggage two days later, but the front desk didn't tell us. Good thing we had Apple AirTags! Then, when asking for info to get around town, and to get to our Cruise pickup location, the two front desk staff barely seemed interested. We asked for the best option to get to our destination. Is the bus better? Or water taxi? Or...? They said, 'sure.' Ugh! Luckily, there were other tourists on the street that were more helpful!