4/10 Sederhana
5 Ogo 2025
Unhappy customer
I made my reservation through Hotels.com specifically stating that this was a birthday celebration and I paid extra for a private balcony water view room. I called the hotel directly before we arrived to confirm that we received the room that I paid extra for. I also let them know on the phone that it was a special birthday celebration that we would be coming in from out of town. When we arrived, they informed me that they were not doing anything special for our birthday celebration, and that the room I paid extra for was given away. And that I would still be charged extra for the less extravagant room that no longer had a private balcony and shared a balcony with everyone on the first floor. I never stay at a Sheraton and will not be staying at the Sheraton again. The service was horrible and unacceptable.
Amelia
Amelia, perjalanan 1 malam
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