6/10
We stayed at this style hotel as we were in town for a wedding. We had stayed here before and were happy with the accommodations and our overall experience. This time was different.
The front desk personnel are inexperienced and more than a bit clueless. Our check-in was rocky as our room wasn't ready. The clerk told us to come back later, but was unable to check us in and notify when the room was available. Just a short, "come back." When we did return, a different clerk told us room was still not ready, and when informed of prior clerk's "come back" directions, he kept telling us over and over that he was just coming on duty and knew nothing. Trouble was that the room HAD been ready all along, but housekeeping had neglected to status it correctly and the first clerk didn't check with them.
Room was generally good, but the tile grout in the bath was a moldy. They need to have better attention to detail as it was very noticable. Being a holiday weekend, we knew we had limited options, so put up with it.
Upon checkout, when asked for a copy of my folio showing zero due, the clerk on duty was again clueless and kept telling me I had booked through a 3rd party and she couldn't do that. After I instisted on this receipt (since they had swiped my card for amenities I never used), she finally asked someone for help and they got me what I needed.
It's obious this hotel doesn't have very high customer service standards, good training, or both. For what we pay, I expect five star.
Cheryl
Perjalanan 2 malam bersama keluarga