6/10 Baik
29 Jul 2025
Would Not Recommend….
The night we checked in, the person at the front counter was not friendly or helpful. I booked 2 rooms at this hotel through Hotels.com and when I checked in, she only said there was 1 room on the reservation. When I booked the reservation, it has you supply a name for the 2nd room. I would not have known that the reservation would be under this 2nd name, but that is what happened and she acted like I was supposed to know this. I am the one who made the reservation and paid for both rooms. I also asked for adjoining rooms but was told they could not accommodate because we had 2 separate reservations, which was not the case. When my children checked into their room, there were stains on their bed cover and sheets but they would not provide a new bed cover, they just offered new sheets which they had to go to the front desk to retrieve. The bathroom tub did not have a plug sonI had to use a washrag to block the water from draining. There were rust and water marks on the ceiling. The few breakfast was mediocre. The eggs were made from a powder mix with absolutely no flavor, and the sausage was dry and bland. On the day of our departure, I called the front desk to confirm the check out time because the sign on the door said noon, but the auto text I received said 11am. They confirmed 11am was the actual time, but they graciously granted us another hour, although that was not communicated to the housekeeping staff who was also rude. I would not stay at this hotel again.
Jennifer
Jennifer, perjalanan 2 malam bersama keluarga
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