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Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 star property
Cap Estate beachfront property with spa and beach bar

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

5 outdoor pools, pool umbrellas, sun loungers
Exterior detail
Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout drapes
Aerial view
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Free parking
    Free parking
  • 24/7 front desk
    24/7 front desk
  • Non-smoking
    Non-smoking
  • Bar
    Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 8 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Nightclub
  • Free airport shuttle
  • 2 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Refrigerator
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout) | Minibar, in-room safe, individually furnished, blackout drapes

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview) | Minibar, in-room safe, individually furnished, blackout drapes

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 330 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Minibar, in-room safe, individually furnished, blackout drapes

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium) | Minibar, in-room safe, individually furnished, blackout drapes

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 320 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe) | Minibar, in-room safe, individually furnished, blackout drapes

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Minibar, in-room safe, individually furnished, blackout drapes

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon) | Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub) | Minibar, in-room safe, individually furnished, blackout drapes

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level) | Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout drapes

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 330 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout drapes

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 330 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Caribbean Honeymoon Beachview Club Level

Caribbean Honeymoon Beachview Club Level | Minibar, in-room safe, individually furnished, blackout drapes

Caribbean Honeymoon Beachview Club Level

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Separate bedroom
  • 420 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.) | Minibar, in-room safe, individually furnished, blackout drapes

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Private pool
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet

What's nearby

  • Pigeon Island National Landmark - 7 min walk - 0.6 km
  • Friday Night Street Party - 3 min drive - 1.9 km
  • Rodney Bay Marina - 3 min drive - 2.8 km
  • Splash Island Water Park Saint Lucia - 7 min drive - 5.4 km
  • Reduit Beach - 15 min drive - 5.3 km

Getting around

  • George F. L. Charles Airport (SLU) - 28 min drive
  • Hewanorra Intl. Airport (UVF) - 103 min drive
  • Free airport shuttle

Restaurants

  • ‪Gourmet Marché - ‬4 min drive
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Gros Islet Street Party - ‬3 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬7 min drive
  • ‪Aquarius Bar - ‬5 min drive

About this property

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

At Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. Bayside Restaurant, one of 12 restaurants, offers pool views and serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 8 bars/lounges, a nightclub, and a free airport shuttle. Fellow travelers say great things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Water skiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Access to 9-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English

At a glance

Hotel size

  • 311 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property caters to couples, including same-sex couples.
  • This hotel is exclusively for adult couples.
  • Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Free airport shuttle (available 24 hours)

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 12 restaurants
  • 8 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service
  • Snack bar/deli

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Water skiing
  • Windsurfing
  • Shopping
  • Pool table
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Ziplining nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Piano
  • 24-hour health club
  • Adjacent to a golf course
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Red Lane Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Bayside Restaurant - This poolside restaurant serves breakfast, lunch, and dinner.
Toscaninis - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Josephines Creperie - Overlooking the ocean and pool, this restaurant serves lunch only. Open daily.
Olde London Pub - This restaurant specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Mariners - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sandals Grande St. Lucian ALL INCLUSIVE Couples Only
Sandals Grande St. Lucian All Inclusive Couples Cap Estate
Sandals Grande St. Lucian All Inclusive Couples
Sandals Grande St. Lucian All Inclusive
Sandals Grande St. Lucian Spa Beach Resort All Inclusive

Frequently asked questions

Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only offer free cancellation for a full refund?
Yes, Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Yes, there are 5 outdoor pools.
Are pets allowed at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Sorry, pets aren't allowed.
Is parking offered on site at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Yes, there's free self parking.
Is airport shuttle service offered by Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only and nearby?
Have fun with onsite activities like kayaking, sailing, and water skiing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only also has 8 bars, a nightclub, and a 24-hour health club, as well as a sauna, an arcade, and a picnic area.
Are there restaurants at or near Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?
Yes, there are 12 onsite restaurants, featuring Italian cuisine, garden views, and poolside dining.
Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only like?
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only is located on the waterfront in Cap Estate, a short 1-minute walk from Windward Islands and 7 minutes' walk from Pigeon Island National Landmark.

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Not worth money - very very poor service
Not the same Sandals brand that it used to be and Defiantely not worth the price. Much more worthwhile to try the different resorts on the island. Service - ground level staff are uninterested when you escalate to management you get some traction but you will spend half your time escalating issues to management Amenities - there is a large number of restaurants and the food is good but as above, when the service lets you down then everything is not worthwhile.
Vaibhav, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.
Debbi, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service was impeccable. Very clean and everyone was so helpful.
Eileen, 6-night family trip
Verified Expedia guest review

6/10 Good

Rudeness and racism
sanda, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Too many guys walking up and down th n each trying to sell excursions. It's annoying. Our concierge person was wonderful.
Steven, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Enjoyed the location, beach, and the all inclusive convenience. Felt the food could have been better overall especially for the cost of staying here. Also, the solicitors at the beach shouldn’t be allowed to bother the guests, as they are also selling drugs. Made us feel very unsafe and uncomfortable. Even asked us to get food and drinks for them! Additionally, the shuttle driver back to the airport made several stops picking up wads of cash and picking up and dropping up little black bags. Unprofessional and unsafe!
Cecilia, 6-night romance trip
Verified Orbitz guest review

8/10 Very Good

Great!
Tatiyiana, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All the staff is incredible!!
Grace E, 3-night trip
Verified Expedia guest review

6/10 Good

nightly entertainment was not good in comparison to other places i have stayed
Betty B, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

Shimrit, 4-night trip
Verified Expedia guest review

8/10 Very Good

We were forced to stay an extra 3 days due to the hurricane. I had to spend $500 a night extra for the stay which wasn’t our fault. Our flight was pushed back 4 days but had to spend another $1100 dollars to get out earlier than our rescheduled flight. Property was great but during the extra few days all the amenities were available and the food options were very limited. Hopefully Sandals Grand Lucia reaches out to me and offers me some kind of comps or compensation. booking number SGLR2l08K7
Reginald, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Terrence, 5-night trip
Verified Travelocity guest review

10/10 Exceptional

Dry relaxing area for smokers
Rita, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 5-night trip
Verified Expedia guest review

6/10 Good

Nice but definitely overrated…a dinner buffet would be good
anthony, 5-night trip
Verified Expedia guest review

6/10 Good

This hotel is not a 5 stars hotel. The rooms need to be remodeled and the attention to the cleaning needs to improved. The restaurant where you need a reservation are nice and food is food. The other restaurants food is ok but not great. If you want a drink in the pool area you need to go to the bar because there’s no waitress to bring you anything. Again not a 5 stars hotel. We have been in places where the service, food, cleanliness is great for less money.
ERIKA, 4-night family trip
Verified Expedia guest review

4/10 Fair

When I checked in the room that I was given is not the room that I had paid for. Very disappointed the view was terrible. I called Expidia spoke to someone to see if they could contact hotel was put on hold for ever and then the call was dropped. The second day when and spoke with the staff to see if they could change me from room. They ended up switching me the 3rd day. It was just a terrible experience. Would I ever book Sandals again? Definitely NO.
Rosario, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
Terry, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
Dr. Alicia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
Kenneth J, 4-night family trip
Verified Expedia guest review

2/10 Poor

What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
SEAN, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Vacation without moving too much
Adrian, 4-night family trip
Verified Expedia guest review

6/10 Good

Pros: St. Lucia is a beautiful island. The resort grounds are nice and the views beautiful. Pigeon island was a convienent hike with great views. The food we ate was all delicious, especially the seafood. We did a great boat excursion to the tourist spots (not the one through the hotel). Cons: The amenities were lacking a bit for the price: there were no snacks available and no buffet after breakfast, so you had to take time for a sit down meal every time you wanted to eat. The staff was mostly very friendly, but all restaurants and bars seemed desperately understaffed. This resulted in long waits for service. Otherwise nothing “bad” to report, but just no special touches that we have come to expect when staying at an all inclusive resort, particularly at this price point.
Samantha, 7-night romance trip
Verified Expedia guest review

2/10 Poor

The bed bugs.
Cammy, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice location/excellent service
The manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
Matthew, 3-night trip
Verified Hotels.com guest review