2/10 Poor
18 September 2024
DO NOT BOOK THIS PROPERTY. The phone number listed is out of service and there is NO WAY to contact anyone at this property, as it is managed by a third party. I booked 2 nights, tried to get ahold of someone to give us keys and instructions on how to check in and the phone number doesn't work. I contacted the property through Expedia and the management company got back to me 36 hours later. In the meantime, we had to drive 40 minutes out of Inverness to even find a hotel for the first night and we had to move hotels for the second night because there was nothing available anywhere in Inverness -- infuriating! The management company said they were sorry we had a "poor experience" - and they'd look into it. I'd give this place 10 negative stars if I could. That said, Expedia was great to deal with in the aftermath, and in the 15 years I've been a customer, this is the first time we've had a property completely ghost us.
Lori
Lori, 2-night romance trip
Verified Expedia guest review
