No one at the hotel when we arrived. Checked in but no one about, bar closed. Entered our room at 4 o’clock, room very cold. Heating did not come on until 6. Went out to dinner, returned to the hotel at 9.45, once again nobody about. The following morning woke up to no heating, it was really cold coming out of the shower with no heat in the bathroom. Heating did not come on in our room until 9 o’clock. Breakfast was very good, excellent service. The hotel in general was lovely, our room, The Lavender Room was really nice. I think the owners have been experiencing some problems, but when sorted, hopefully it will return to a well run hotel.