4/10 Fair
15 November 2024
Water shut off overnight-no restroom nor shower
While checking in, the hostess informed us to be careful of drying fans in the lobby due to a water line issue that they were drying out. The next morning, we had no water for which to shower or to use restroom facilities. When speaking with the hostess to ask if we could use another room to shower, she said the water had been shut off to the entire hotel until a plumber could get there. My husband remarked that she was probably having a rough morning with all of the guests calling. The hostess commented that there wasn’t anything that she could do about it and it wasn’t her problem. We were not informed of the water being shut off nor were we offered any bottled water to even brush our teeth. Also, the hotel did not offer any type of credit until we asked them to make the situation right.
Verified traveller
1-night trip
Verified Hotels.com guest review