The room is good enough for a family of 4. We stayed in room 214 just recently, a queen bed and a bunk bed, at the very end of the corridor with an exclusive huge balcony. Although they don't have a lift going up, so if you are having a 20kg or more luggage, this might not be your place however not affecting our ratings as we only have a 10kg trolley bags each one of us.
The 3 shifting gentlemen at the reception were all very pleasant, all so good, from check-in to check-out. They all value customer service including their housekeeping staffs.
They make your beds and clean the room daily, changed towels among others, complementary room sleepers good enough for your stay - such a good service.
Around 5 mins walk to the closest Metro Station Porta Romana and we felt safe too walking along the streets at 10pm with our kiddos 17yo and 13yo.
Breakfast, included in your bookings, been great too. From yougarts, cereals, croisants, fruits, boiled eggs - a lot to choose. Ohhh, the gentleman on-duty at reception also serving you with hot drinks of your choice has good customer service.
Would difinitely recommend to others.