I stayed at Couper Castello Hotel in Milan recently, and it was by far one of the worst hotel experiences I’ve ever had. To start with, they don’t even have a proper front desk. If you have any issues or questions, good luck trying to get someone to respond. I had several complaints during my stay, and none of them were addressed. It’s as if they simply don’t care about their guests.
One of the most frustrating things was the hot water situation. You would think a basic necessity like a hot shower would be guaranteed, but no! The hot water is completely inconsistent. Some days, you have to wait forever, and even then, it’s more a matter of luck than anything else if you actually get a warm shower. It’s beyond unacceptable, especially considering the price.
Additionally, the hotel has no proper staff or space to store your luggage. If you arrive early or need to check out late, don’t expect them to help you out. There’s literally no one around to assist, and there’s no space for storing bags, which makes it extremely inconvenient for travelers.
I would not recommend this place to anyone. Stay away if you want a comfortable and hassle-free experience in Milan!