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Crystal Garden Resort & Restaurant

3.5 star property
Hotel with outdoor pool, connected to a shopping centre, near Cairns Esplanade

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Garden Resort & Restaurant

Outdoor pool
Desk, soundproofing, iron/ironing board, free WiFi
Private kitchenette
Living area
Porch

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Non-smoking
  • Free parking
  • Air conditioning
  • Laundry facilities
  • Free WiFi
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Area shuttle
  • Casino shuttle
  • Shopping centre shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Concierge services
Feel at home
  • Fridge
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room

Desk, soundproofing, iron/ironing board, free WiFi

Family Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Triple Room

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Basic Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Basic Double Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

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Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (1003)
The price is RM649
RM714 total
includes taxes & fees
16 Jan - 17 January 2025
Shangri-La The Marina, Cairns
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About the area

Map
18-24 James Street, Cairns North, QLD, 4870

What's nearby

  • Cairns Esplanade - 12 min walk - 1.0 km
  • Cairns Base Hospital - 19 min walk - 1.7 km
  • Cairns Central Shopping Centre - 3 min drive - 2.6 km
  • Esplanade Lagoon - 5 min drive - 3.7 km
  • Cairns Marlin Marina - 5 min drive - 3.9 km

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 5 min drive
  • Cairns Station - 3 min drive
  • Freshwater Station - 9 min drive
  • Redlynch Station - 10 min drive
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Sushi Train North Cairns - ‬12 min walk
  • ‪Guyala Cafe - ‬10 min walk
  • ‪Odett's Cafe - ‬13 min walk
  • ‪Cock & Bull - ‬14 min walk
  • ‪Serpent Bar - ‬11 min walk

About this property

Crystal Garden Resort & Restaurant

At Crystal Garden Resort & Restaurant, you'll be within a 10-minute drive of Cairns Esplanade and Cairns Marlin Marina. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. A terrace and a garden are other highlights.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Contactless check-out
DONE

Special check-in instructions

    • The property charges 2 per cent for credit card payments
    • The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
    • Guests will receive lockbox information
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Off-site

    • Area shuttle within 5 kilometres*
    • Shopping centre shuttle*
    • Casino shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Beach nearby

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Porch or lanai
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free tea bags/instant coffee

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Optional extras

  • Local area shuttle, casino shuttle and shopping centre shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 2 per cent

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Crystal & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns North
Crystal Garden Resort & Restaurant Hotel Cairns North

Frequently asked questions

Does Crystal Garden Resort & Restaurant offer free cancellation for a full refund?
Yes, Crystal Garden Resort & Restaurant does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystal Garden Resort & Restaurant?
Yes, there's an outdoor pool.
Are pets allowed at Crystal Garden Resort & Restaurant?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystal Garden Resort & Restaurant?
Yes, there's free self parking.
What are the check-in and check-out times at Crystal Garden Resort & Restaurant?
Check-in start time: 2 PM; check-in end time: anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Crystal Garden Resort & Restaurant?
No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min drive) and Cazalys Cairns (6-min drive) are both nearby.
What is there to do at Crystal Garden Resort & Restaurant and nearby?
Crystal Garden Resort & Restaurant has an outdoor pool and a garden.
Are there restaurants at or near Crystal Garden Resort & Restaurant?
Yes, there's an on-site restaurant.
Does Crystal Garden Resort & Restaurant have any outdoor private spaces?
Yes, every room features a porch or lanai.
What's the area around Crystal Garden Resort & Restaurant like?
Crystal Garden Resort & Restaurant is in Cairns North, a short 5-minute drive from Cairns, QLD (CNS-Cairns Intl.) and 12 minutes' walk from Cairns Esplanade.

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Good

Some lights did not work and there was no fresh water bottles in room
Estlle, 1-night trip
Verified Wotif guest review

2/10 Poor

It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.
Verified Orbitz guest review

8/10 Very good

Close walk to Esplanade and other convenient shops , bus stop also
onella, 1-night trip
Verified Expedia guest review

8/10 Very good

Nice clean place with an awesome pool. Locked car park at night felt nice and safe
angelo, 1-night trip
Verified Expedia guest review

2/10 Poor

Don’t waist your time or money.
Do not waist your time with this place. We got there and there was no one at reception. We tried to call and call and waited and waited. In the end we just left Then when we tried to get a refund they denied us a refund and told us they had camera footage of staff at the reception. The lie and lie. Worst costumes service ever.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Peter, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Laura, 1-night romance trip
Verified Expedia guest review

6/10 Good

Central enough and quiet Not very clean. Pretty old and a bit run down
martin, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Easy late check in. Cold shower in the morning was a bit sad.
Jackson, 1-night business trip
Verified Expedia guest review

6/10 Good

Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.
John, 2-night trip
Verified Wotif guest review

6/10 Good

Convenience at a reasonable price.
It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Gillian, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room was very ordinary, checked in, took a look around and left. Old and shabby, nothing like the advertised photos. Very, very disappointed.
Ross, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Alan William, 1-night romance trip
Verified Lastminute guest review

2/10 Poor

How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.
Russell, 3-night family trip
Verified Wotif guest review

2/10 Poor

Mouldy bathroom, shower head leaked, dead bugs on the floor,
Linda, 6-night romance trip
Verified Wotif guest review

6/10 Good

Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Mary, 1-night romance trip
Verified Wotif guest review

2/10 Poor

Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money
Verified Wotif guest review

6/10 Good

Could of been a lot better
scott, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Took sheet off to a filthy mattress, not even a mattress cover! Its run down, dirty, dont stay here!!!
ROBYN, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.
Pauline, 1-night romance trip
Verified Wotif guest review

4/10 Fair

Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again
Jonathan, 1-night trip
Verified Expedia guest review

4/10 Fair

Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very good

OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Blake, 1-night business trip
Verified Expedia guest review

8/10 Very good

Close to the airport
Michael, 1-night trip
Verified Expedia guest review

2/10 Poor

The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.
Oggie, 1-night family trip
Verified Expedia guest review