2/10 Lemah
3 Ogo 2025
Don’t come here!
We have a lot of complaints.
Wifi: in our booking it says we should have WiFi included. We didn’t have WiFi one single day! We asked the receptionist and they were very unfriendly and just said that it doesn’t work. Not ok at all
Refrigerator: that were also supposed to be included. It wasn’t, we had to rent it for 15 Euros, not ok at all.
Breakfast: was very poorly with food and I looked at the pictures on the website, that is not even close what it was in reality. And so crowded with people everywhere and so busy.
Safety box: that didn’t work and again, if we wanted to use it, we need to rent it. Not ok at all.
Receptionist: all of them, especially Svetlana was not friendly and not service minded at all. Just said all the time that everything is what it is and they can’t do anything about it.
We were so unhappy with our stay so we checked out one day before and night before planned. We asked the reception if we can have money back because we checked out one night before, and again, the reception was not service minded and friendly and did not cooperate with us at all and just say no.
So crowded with people everywhere, it was awful.
Pay the room directly when we comes, that is not how it is done, was very strange!
The pool was horrible when it opened, crowded with so many people and not nice
This is not a 3 star hotel, it is 2 stars. We don’t recommend it at all, I will never come back.
I have emailed the hotell about our complaint, no answer
Elisabeth
Elisabeth, perjalanan 6 malam bersama keluarga
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