2/10 Poor
6 September 2024
We found out after the fact from other hotels nearby that this place is notorious for leaving people out to dry when it comes to arrival and check in. Nobody is at the property. We arrived at midnight and wasted an hour stumbling around in the dark looking for some unnamed cabin with a key in it. Every door locked. Knocked on every public door possible and found no one. Ended up going down the street to the Super 8 and checking in there where they said this is a common problem with the Robin Hood property. They even left a wedding out to dry and had the entire party seeking alternative accommodations since they failed spectacularly on getting people checked in. When I alerted other locals of the problem they all immediately guessed that the problem was Robin hood. This place is a joke. Four phone numbers and no one answers any messages. Still no contact from them despite repeated messages. And they sent me a note saying how lovely my stay was and how great it was to have me as a guest and would I please leave them a good review. Or in lieu of leaving a good review, message them back on that number and explain what the problem was. I had used that exact number the night before to ask for assistance several times. No response. Automatically sent email. This place just sucks.
Kerry
Kerry, 1-night family trip
Verified Hotels.com guest review
