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The Swan at Hay Hotel

4.0 star property
Relax amidst the beautiful gardens or explore nearby attractions then return for British cuisine at one of two on-site restaurants.

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Photo gallery for The Swan at Hay Hotel

Property grounds
Individually decorated, individually furnished, desk, laptop workspace
Meeting facility
Garden view
Property grounds
Nestled in a charming setting, The Swan at Hay Hotel offers upscale comforts and warm hospitality. Begin your day with breakfast or unwind at the bar, surrounded by lush gardens and a serene terrace. With in-room WiFi, laundry facilities, and helpful staff previous guests have loved.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Laundry facilities
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Room service
  • 2 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Snack bar/deli
  • Self-serve laundry
  • Luggage storage

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is RM466
RM560 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

Individually decorated, individually furnished, desk, laptop workspace

Classic Double Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Individually decorated, individually furnished, desk, laptop workspace

Superior Double Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Individually decorated, individually furnished, desk, laptop workspace

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Heating
Free cots/infant beds
TV
Separate bath and shower
Private bathroom
Hairdryer
  • City view
  • Sleeps 3
  • 1 King Bed

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RM594 total
includes taxes & fees
23 Feb - 24 Feb
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About the area

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

What's nearby

  • Hay Castle - 4 min walk
  • Richard Booth's Bookshop - 5 min walk
  • The Lion Street Gallery - 5 min walk
  • Hay-on-Wye Library - 6 min walk
  • The Warren - 9 min walk

Getting around

  • Cardiff International Airport (CWL) - 102 min drive
  • Builth Road Station - 31 min drive
  • Hereford Station - 32 min drive
  • Cilmeri Station - 33 min drive

Restaurants

  • ‪Festival Food Hall - ‬17 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪the Railway restaurant - ‬8 min drive
  • ‪Boat Inn - ‬8 min drive
  • ‪Cafe Hay - ‬2 min walk

About this property

The Swan at Hay Hotel

The Swan at Hay Hotel puts you within a 15-minute drive of Brecon Beacons National Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit The Garden Room, one of 2 restaurants, which serves British cuisine and is open for breakfast, lunch and dinner. Other highlights at this Georgian hotel include a snack bar/deli, a terrace and a garden. Fellow travellers love the helpful staff.

Languages

English

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

What to do

  • Archery
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 1812
  • Garden
  • Terrace
  • Banquet hall
  • Georgian architecture

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping

Special features

Dining

The Garden Room – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
The Market Bar – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
1812 Bar – This bar specialises in British cuisine and only serves light fare. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Policies

This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Swan Hay Hotel Hay on Wye
Swan Hay Hay on Wye
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Does The Swan at Hay Hotel offer free cancellation for a full refund?

Yes, The Swan at Hay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Swan at Hay Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at The Swan at Hay Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Swan at Hay Hotel?

Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at The Swan at Hay Hotel and nearby?

Have fun during the warmer months with activities such as archery. The Swan at Hay Hotel also has a garden.

Are there restaurants at or near The Swan at Hay Hotel?

Yes, there are 2 on-site restaurants, featuring British cuisine.

What's the area around The Swan at Hay Hotel like?

The Swan at Hay Hotel is a short 4-minute walk from Hay Castle and 5 minutes' walk from River Wye.

The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
david, 1-night trip

10/10 Exceptional

We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
2-night trip

10/10 Exceptional

Great location for the bookstores - all in walking distance- and touring the Wye Valley
Andrew, 1-night trip

10/10 Exceptional

Lovely old Georgian hotel, clean and comfortable.
Mark, 2-night trip

10/10 Exceptional

Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Peter, 1-night trip

10/10 Exceptional

Staff was so helpful and friendly- especially Sandy! Highly recommend
Susan, 1-night trip

10/10 Exceptional

A wonderful place to stay and enjoy Hay! We’ll be back!
Denise, 1-night trip

8/10 Very good

pleasent stay
IAN, 1-night trip

10/10 Exceptional

Comfortable, good food and staff very nice.
Stephen, 5-night trip

8/10 Very good

Really lovely hotel.
Lovely hotel. The staff were amazing and very friendly. Food was top tier. We arent usually the type to eat at the hotel we stay at, as we like to try more of the local places. But the food was so good we ended up having breakfast two of the days and dinner. The room was very nice and well equipped. The only issue we had was that when someone in the building used the hot water, we could hear banging from what sounded like the pipes which seemed to go on through the night. We did report this to reception and hopefully it'll get sorted for anyone else staying in that room. But overall a great experience.
ryan, 2-night trip

8/10 Very good

Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Karin, 1-night trip

10/10 Exceptional

Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Peter, 2-night trip

10/10 Exceptional

Comfort away from home
A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Elizabeth, 1-night trip

10/10 Exceptional

Swan at Hay
Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
David, 3-night trip

10/10 Exceptional

Excellent location. Would stay there again. Highly recommend.
Nigel, 4-night trip

10/10 Exceptional

Lovely hotel with excellent staff
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah. Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
1-night trip

8/10 Very good

Excellent staff
Very nice hotel, staff were really helpful and could not do enough for us. Excellent breakfast with fresh berries and very good choice of cooked options.
K, 2-night trip

8/10 Very good

Very pleasant hotel close to town.
Lovely dining room and garden. Dinner was very good with excellent service. Breakfast was a little disappointing but would still go back there.
Julie, 1-night trip

10/10 Exceptional

The bed linens were very nice and the mattress was comfortable. Some road noise. A wonderful place to stay.
Harry, 1-night trip

8/10 Very good

Excellent value for money
Timothy, 2-night trip

10/10 Exceptional

Great location with quaint charm
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Ken, 1-night trip

10/10 Exceptional

Beautiful room. Spotless. Great food and drink options on property. Located within walking distance of all of the ships and castle.
Kevin, 1-night trip

10/10 Exceptional

I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it. Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Jonathan, 1-night trip

10/10 Exceptional

The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Jane, 1-night trip

10/10 Exceptional

The Swan is a great place to stay, conveniently located near the center of town with easy access to a laundry, an ATM, a Post Office, restaurants and shopping. The staff are friendly and helpful. Breakfast, lunch and dinner are served and the pub offers light options between meals. Top ratings.
H Chase, 5-night trip