Check-in experience - worst! I had 5 nights stay under 3 different bookings. I emailed to the property beforehand to ask combine all the bookings in one room for my convenience because I traveled with a toddler and they acknowledged it. But, upon check-in the staff said no and asked me to move from room to room based on the booking. I went to the check-in counter on the 3rd night for questions as I was not technically check-out from the property. Guess what, the staff asked me why I didn't want to combine the bookings that was too much trouble to move around. I was surprised with them threw me back the question. Ms. Farhana solved the issue and I got to stay in the same room without going through the trouble of moving room to room.
Hotel cleanliness - worst nightmare ever! Check-in counter area dirty and full of lizards poops. Room - they gave me a room with full of birds/animals poops - the deck and the bathroom, ants and bugs everywhere, extremely dirty room, no drinking water provided. They changed me another room with a stunning sunset view but that still not able to offset with the dirtiness, ants crawling everywhere, some unknown black dirt/poop on the desk, Dust and dirty in every corner of the room. At least the bed looks white and not causing allergy on my skin. The AC broken on day 3 and we got power outrage.
This hotel needs a major refurbishment. Not going back for sure. Lastly, they only had 1 bell boy and the security guard did his job for us.
