6/10 Good
2 Aug 2017
Great staff, pretty hotel but needs improvements
This hotel was nice overall. The staff is amazingly friendly, accommodating and helpful, and the hotel is very pretty. I loved the style. It has a lot of character. We got a room with two floors that looks like an apartment. That was really great and the decor was really tasteful. The bathroom was small but it worked great, in the sense that we always got hot water with perfect pressure whenever we needed. We got two double beds together meant to be a king size bed. The bed was quite hard and we could feel the crack in between beds. This would be easily fixed by using a mattress topper. It is an old house and it can be cold, though. Also, it's not really insulated, so you get to hear everyone in the hotel, which can be disturbing. Luckily, the rooms are provided with heating, which is a huge plus, as Bogotá can get really cold. Breakfast is quite poor in quality and the internet didn't really work in the rooms. That was a huge inconvenience, although they did their best to try to fix it. Overall it was a good experience, including the pick up service from the airport. The staff was great and we are grateful for that.
Verified traveller
6-night trip
