By the time , we reached the reception desk, the roots of the trees had lifted the asphalt, making it dangerous.
The breakfast, announced as eggs, bacon and so on, was at first a little lacking, then supplemented with hard-boiled eggs and sandwich bread (cheap), butter in a bowl with greasy edges, and no one to add what was missing (the cook had supposedly broken a leg). (the cook had supposedly broken a leg).
The toilets were not clean in this part of the hotel.
In the room booked for 4 with a supplement for the 4th person, the bath sheet turned into a medium-sized towel. ??
The bedding was cheap and very uncomfortable.
The coffee maker in the room didn't work, and there was only one capsule for 4, so only 1 capsule was free for the person who had booked the room. That's a bit tight!
We had left the sign so that the staff could come into our room to make up the beds and check what was missing.
Faulty fan .
No ironing board
Used towels
Sunday night we ran out of toilet paper. This is unacceptable!
The water in this room was not drinkable and I was given free bottles which normally pay.
The pool was not free (I had to negotiate to swim 1 time).
This hotel is marked 3 stars on the website and is only worth 1.
Not much is true about this hotel on this website.
You must remove this hotel from your Travelocity website.
Everything is abandoned.
It's a scam.
I request a refund of my bill which amounts to 772, 26 $ CAD.
Regards
N. de Carsalade
