6/10
My husband and I, with our two children, aged 17 and 13, spent three nights here. The location is excellent - a quick walk to the Van Gogh Museum, Rijksmuseum, and cafes in the Museumplein neighborhood, away from the craziness of the Red Light District. There’s a convenient tram stop around the corner from which you can travel to any other areas.
The honor bar for drinks and snacks was convenient. The breakfasts were fine. For some reason, we could not charge breakfast or honor bar items to our room, but had to pay at the front desk at each point of use.
We did not know that our family room was located in the basement. The only windows were small openings near the ceiling from which you could only see pedestrians’ feet on the sidewalk above our room. The sink was located in the hallway with maybe a 20-watt bulb, making it impossible to see for basic grooming needs. Without natural lighting you need better wattage over the sink. The basement was depressing so we just avoided the hotel room as much as we could.
The hotel bathrooms were located right next to our room and the elevator just across from our door. Noise was a concern but didn’t really become an issue. Most of the staff was friendly, with one exception on our second morning. This was the first time in 18 years of traveling as a family that we did not feel welcome. We would not return to this hotel despite the convenient location. The upstairs rooms are probably fine, but be sure to ask.
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