"I booked a deluxe suite with a pool-view balcony and breakfast and regrettably had a very poor stay at Citadines Berawa. My room was changed five times due to noise and location issues. The first was above the pool beside escalators: constant partying, smoking and loud guests, with no soundproofing. Another faced active construction with a bulldozer operating roughly 9-5. The others faced a beach club that blasted music until 1am and sent strobe lights through the windows. Noise insulation is effectively non-existent.
Cleanliness and hygiene were alarming. There is a persistent sewage/drainage smell in parts of the building. My room did not appear properly cleaned; floors weren’t mopped to a visible standard and white towels were grey and brittle. I saw staff cough into gloves and then handle food, and breakfast fruit was sometimes left exposed with flies. Most shockingly, I found a dead bird floating in the pool, a serious sanitation issue.
Facilities were unreliable: several in-room appliances didn’t work, irons are scarce or broken and can damage clothes, and the complimentary laundry has no instructions or detergent available. The in-room bottled/filter water made me ill and I needed pharmacy medication. Service quality is inconsistent; the team is young and undertrained, though one staff member with better English was genuinely helpful.
Overall, the property feels closer to a noisy, low-budget hostel than a proper hotel,poor cleanliness, hygiene lapses"
