Amazing staff, Hassan, Yassin and Sakina all made our stay the best it could possibly be. The raid was a great chilled and relaxing place to retreat to after time in the hustle and bustle of the old walled city. Rooms were comfortable and cool, (A/C). After luggage was lost by the airline and arriving with nothing we had help above and beyond expectations in dealing with that. Nothing was a problem for the staff, especially Hassan. Would highly recommend eating in at the raid at least one night, we did 3. We found Hassan to be wealth of knowledge and so keen to share information. Hassan really looked after us and we were very thankful for his gentle, kindness. There was also great understanding for the culture shock that can be experienced by guests. I can not recommend highly enough Riad Dar Zaman, it's the staff which makes it such a special, welcoming and inclusive place to stay. The best tours we booked were through the Riad with their local knowledge. Great location and would stay no where else on our return to Marrakech.