Verified
2/10 Poor
May 31, 2026
Owner Ms Annika Manager Ms Natalie
A 24hr water failure and appalling management made this my worst travel experience.
5/22 Lukewarm water & low pressure.
5/23 Water shut off mid-shower late night.
5/24 No water all day. Used bottled water for hygiene at 8am. Asked Ms Annika who claimed a main break & tank was being filled. When returned 8:30pm still no water. I discreetly tried to speak to Ms. Natalie, who relayed message through server to say a plumber was working on it. My driver helped me source two gallons of water. When I returned the security checked on the status with the plumber who informed he was fixing a crack. Late night a trickle returned, but the toilet wouldn't flush; I manually bucket-flushed it using the wet bar sink and garbage pail.
5/25 Asked Ms. Natalie to tell the owner my concern about the no water and that I believed some type of compensation would be due and I would like to discuss it before my departure time at 10am.
5/26 Low pressure fed only half the showerhead. Management dodged me until security called Ms. Annika at 9:50 AM. She arrived at 9:58 AM—two minutes before my shuttle pickup.
Ms Annika lied repeatedly, claiming no outage happened and that we never spoke Sunday. Ms Natalie stayed muted, intimidated by her boss. I proposed a fair compromise: give back cash deposit & room charges, which was less than 1/2 night be comped, eventho customary for 1 full night’s refund. She refused, used the cash to settle the bill. No compensation offered
Tanika
Tanika, 4-night trip