6/10 Baik
5 Ogo 2025
We booked a room that was discribed as a Economy Double Room, Courtyard View on your website, When we arrived the room had a view that was a waal a couple of feet away, see photo's. When I politely asked the reception if there was a room that had a courtyard view I was hold I had booked a budget room with no view, after showing them my booking discribing the room I was told this is what I booked. Rather than let it spoil my holiday I said "OK fine" and walked away, only to hear the receptonist who thought I couldn't hear say to her colleague 'What does he expect when he books a budget room'. This I found extremely disrespectful and returned to the reception to say I had heard what she said, the receptionist then got quite aggressive and said 'You have a room that you booked and we're not doing anything to get you another room' I tried not to let this spoil my stay at the Haven Hotel but unfortunately it did



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