2/10 Lemah
6 Mac 2025
Simply Abysmal
As soon as we were settled into our room a strange noise was noticeable. At that stage didn’t know if it came from noisy plumbing or something else but reported it immediately. Was told someone would be alerted. Retired to bed later and became apparent noise came from an adjoining room, either loud conversation or tv? Expected it to be turned off before midnight. It wasn’t and continued beyond 2am. Tried to call reception but bedside phone not working. Knocked on wall and on door of adjoining room but no answer and tv still blaring away. Walked down to reception (a considerable distance) nobody there, just a contract number. Nobody answered but I left a message. Returned to room, tv noise still unbearable. Returned to reception and found the key to the adjoining room. Knocked, no answer so I entered to find the room empty, bed made up and tv left on! Staff who had prepared the room thoughtlessly had left the tv on and locked up the room! We didn’t manage to get any sleep until 4.30am. Abysmal, thoughtless service. Failure to act on a reported noise problem, impossible to contact anyone in authority. Reported the story the next morning. No apology, nothing but given an email address to contact the management. Three email attempts, no reply. Hotels.com failed to comprehend the problem (eventually thinking it was a booking cancellation issue and offered £15 one key credit!) and multiple chat and emails handled by numerous people. Dreadful!
Roy
Roy, perjalanan 1 malam
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