Jalan Teuku Umar No. 39 West, Kel.Darat Sekip, Pontianak, West Kalimantan, 78117
What's nearby
Gajah Mada Shopping Complex - 16 min walk
Ayani Mega Mall - 5 min drive
Museum Provinsi Kalimantan Barat - 5 min drive
Danau Sentarum National Park - 5 min drive
Equator Monument - 10 min drive
Getting around
Pontianak (PNK-Supadio) - 16 min drive
Restaurants
Ayam Pak Usu - 8 min walk
Restoran Pondok Kakap - 8 min walk
Raja Uduk - 3 min walk
Starbucks - 2 min walk
Bubur Ikan Ahian - 4 min walk
About this property
Golden Tulip Pontianak
When visiting Pontianak, Golden Tulip Pontianak is a great choice to consider. Guests can visit the spa to indulge in massages, facials or body scrubs, and international cuisine is served at Branche, which is open for breakfast, lunch and dinner. Other highlights include an indoor pool, a poolside bar and a fitness centre.
Languages
Chinese (Mandarin), English, Indonesian
At a glance
Hotel size
183 rooms
Arranged over 11 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
On-site parking is limited
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Barbecue grills
24-hour room service
Snack bar/deli
Travelling with children
Children's pool
Working away
Business centre
Meeting rooms
Conference space (6394 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2015
Safe-deposit box at front desk
Terrace
Library
Fitness centre
An indoor pool
Full-service spa
Banquet hall
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Room amenities
Be entertained
40-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Slippers
Sleep well
Blackout curtains
Alarm clock
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Dedari. Services include facials and body scrubs.
Dining
Branche – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Copacabana – This bar specialises in international cuisine and serves lunch and dinner.
Fees & policies
Policies
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Golden Tulip Pontianak Hotel
Golden Tulip Pontianak
Golden Tulip Pontianak Hotel
Golden Tulip Pontianak Pontianak
Golden Tulip Pontianak Hotel Pontianak
Frequently asked questions
Does Golden Tulip Pontianak offer free cancellation for a full refund?
Yes, Golden Tulip Pontianak does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Golden Tulip Pontianak?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Golden Tulip Pontianak?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Golden Tulip Pontianak?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Golden Tulip Pontianak?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-out is available.
What is there to do at Golden Tulip Pontianak and nearby?
Golden Tulip Pontianak has a spa and an indoor pool, as well as a fitness centre.
Are there restaurants at or near Golden Tulip Pontianak?
Yes, Branche offers international cuisine.
What's the area around Golden Tulip Pontianak like?
Golden Tulip Pontianak is in the heart of Pontianak, a short 16-minute walk from Gajah Mada Shopping Complex and 18 minutes' walk from Vihara Bodhisatva Karaniya Metta.
Golden Tulip Pontianak Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
7.2/10
Staff & service
9.6/10
Amenities
7.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
15 January 2025
Ong
Ong, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Ong
Ong, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 September 2024
Great hotel with love music, a simple gym and AMAZING food!
Jeremy
Jeremy, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
26 October 2022
Excellent hotel
Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here.
All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple English and as a non-Indonesian speaker I had no problem with any requests.
The Cinimon restaurant served me a very tasty and interesting nasi goreng with chicken sate. Breakfast was excellent with a wide range of dishes - the fried, the spicy, omelettes, noodle and rice dishes, salads and various pastries including freshly made pancakes and waffles. There could be a wider selection of fruits, just three with only two one morning. However, an impressive breakfast offering.
Room was a standard type with a shower in the bathroom. All things worked, shower good. Two large towels but no small ones. Bed comfy. Air conditioning effective. I stayed twice; first had city view and the second an small internal courtyard. The only obtrusive noise was a 4.00am called to prayer but that’s inescapable in many Indonesian cities. I heard this over two nights in the city view room but nothing in the other room I stayed in.
I would happily here again.
John
John, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 April 2022
Sometimes it gets noisy especially when the hotel is hosting functions. The bar outside can be loud too. If you want quiet place, this is not for you. The room door is also not sound-proof. Anyone yelling in the corridor will be very audible in your room.
Steven
Steven, 5-night trip
Verified Expedia guest review
8/10 Very good
20 March 2022
Good hotel but very annoying laundry service
Overall this hotel is Ok.
It’s their laundry service was failed me. I think their way of work and coordination was really really bad.
Alfred
Alfred, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
25 September 2021
It was always amazing stay at Golden Tulip. The room and amenities was amazing. Cleanliness also on top!.
Nur
Nur, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 May 2019
Arthur
Arthur, 2-night business trip
Verified Hotels.com guest review
8/10 Very good
19 February 2019
Nice hotel, awful place
Nice modern hotel in an area of terrible traffic, almost impossible to cross the road.
The pavements are in very bad condition, and next to canals (open sewers) that stink.
We could not walk anywhere.
Miguel
Miguel, 1-night romance trip
Verified Hotels.com guest review
6/10 Good
27 March 2018
Clean & central location
I asked for non-smoking when making reservation and even remind it in the Special request but the Receptionist informed me that room was not available and admitted that the reservation dept failed to book the correct type of room. But in the end, she said she “upgraded” my room so I can get a non-smoking room. Well, the upgraded room was no different from the room I booked in the first place but at least I still get the non-smoking room. Arrived at 11 pm, Hotel was full of people patronizing the cafe in the lobby. Room was clean. It was a quick overnight stay so overall was FINE.
Verified traveller
Verified Hotels.com guest review
4/10 Fair
2 February 2018
Super dirty with clogged drains
Saluran air di kamar mandi tersumbat dan mengeluarkan bau tdk sedap. Hal yg sama terjadi di kamar rekan kerja saya. Kamar 616 dan 642. Di meja wastafel saya menemukan rambut kemaluan. Sungguh menjijikkan
anindinta
anindinta, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 March 2017
Excellent value, good location.
Stayed for four nights. Very friendly staff. Breakfast included.
Not Provided
Verified Hotels.com guest review
8/10 Very good
2 February 2017
Very Comfortable
The area where the hotel was situated is a bit outside the town. At night the area is lonely Nearby hotel were mostly office area. Since I went on Chinese New year holiday eve I may be completely wrong. But not a hotel you stay if you want neighborhood to be busy
Other than that it was a nice hotel
Satish
Verified Hotels.com guest review
8/10 Very good
20 August 2016
rudi
Verified Hotels.com guest review
2/10 Poor
29 May 2016
no room service, staff doesn't speak English etc.
the room service is not working. the staff simply pretends to not speak English, if they do not want to work. Both TV and WIFI weren't working well. I finally caught the staff playing around with it. I couldn't find out, why they did that. They were apologizing a thousand time. It felt, as if they were envious at their customers consuming the media.
Verified traveller
Verified Hotels.com guest review
2/10 Poor
26 May 2016
QUALITY OF ONE STAR HOSTEL
DRUNK PEOPLE PARTYING ON THE FLOOR ALL NIGHT, EXTREMELY NOISY, AT 5 am THEY RANG MY DOORBELL AND RAN AWAY. STAFF EITHER UNWILLING OR UNABLE TO TELL THE DRUNKARDS TO BE QUIET.
Verified traveller
Verified Hotels.com guest review
6/10 Good
17 May 2016
Well done Bella!
First of all, I would like to thank all the staff from Golden Tulip Pontianak!
I was checked in to a room with soiled toilet, got a mobile phone taken at the swimming pool by another guest at the hotel (I got it back thanks to Denny), laundry service that forgets to send my shirts back, room service staff who forgets to open my beer after sending it to my room and several other hiccups.
Having said that, I have to single out one very special staff who is THE game changer, whom have made this trip a wonderful and memorable one instead of an unpleasant nightmare.
Her name is Bella!
I would have given a lower rating if not for for Bella's warm and thoughtful hospitality.
It is very often that the special moments you encounter is not because of the hotel facilities but the people running the place.
I am not going to repeat what the guests here on TripAdvisor have already written about the facilities.
Will I return to stay here should I visit Pontianak again? A definite yes!
Thank you once again to Golden Tulip Pontianak especially to Bella!
Ian
Verified Hotels.com guest review
4/10 Fair
16 May 2016
4 star minus
the staff was kind of funny, but not necessarily friendly
Verified traveller
Verified Hotels.com guest review
4/10 Fair
16 May 2016
so so
the staff is particularly unfriendly
Verified traveller
Verified Hotels.com guest review
2/10 Poor
11 May 2016
poor housekeeping
poor houskeeping
Verified traveller
Verified Hotels.com guest review
6/10 Good
6 January 2016
Good
Noisy neighbourhood.. breakfast is good
andi
Verified Hotels.com guest review
10/10 Exceptional
18 December 2024
Mauro
Mauro, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
19 October 2023
Wei Hao
Wei Hao, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 April 2019
Ik vind het een uitstekend hotel, vriendelijke bediening, goede bedden, goed eten
Verified traveller
1-night business trip
Verified Expedia guest review
10/10 Exceptional
9 March 2019
Excellent accueil, chambre spacieuse, le calme, les équipements de l’hôtel, les 2 restaurants.
Négatif ???