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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Escape to an oceanfront paradise where you can unwind by two swim-up bars or treat yourself to a detox wrap. Connect with helpful staff while enjoying fitness classes or shopping on site.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Private beach, white sand, beach cabanas, sun-loungers
Aerial view
Buffet

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 2 poolside bars
  • 4 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Fitness centre
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers

Feel at home (6)

  • Children stay free
  • Playground on-site
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The price is RM2,214
RM2,214 total
includes taxes & fees
28 Jan - 29 Jan

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront

Living room

Suite, 2 Bedrooms, Oceanfront

7.8 out of 10
Good
(11 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
2 bedrooms
  • 152 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

7.8 out of 10
Good
(10 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
2 bedrooms
  • 152 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Ocean View (Partial, Romance)

8.6 out of 10
Excellent
(28 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Separate bedroom
  • 78 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Oceanfront

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Separate bedroom
  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(21 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Premium bedding, minibar, in-room safe, blackout curtains

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 334 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Grand Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Kitchen
Fridge
Plasma TV
Washer/dryer
Ceiling fan
Premium bedding
  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(31 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 408 sq m
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 2 Bedrooms, Resort View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 152 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep-soaking bathtub, rainfall showerhead, designer toiletries

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Separate bedroom
Premium bedding
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 96 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 3 Bedrooms, Oceanfront

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 184 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

8.8 out of 10
Excellent
(49 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Premium bedding
Sofa bed - single
Ceiling fan
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout curtains

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 408 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Premium bedding, minibar, in-room safe, blackout curtains

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
3 bedrooms
  • 240 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Single Sofa Bed

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Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (1999)
The price is RM1,975
RM1,975 total
includes taxes & fees
20 Jan - 21 Jan
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About the area

Map
Rose Hall, St James, Montego Bay

What's nearby

  • Half Moon Golf Course - 15 min walk
  • Montego Bay Convention Centre - 16 min walk
  • White Witch of Rose Hall Golf Course - 3 min drive
  • Cinnamon Hill Golf Course - 3 min drive
  • Rose Hall Great House - 3 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Choicez - ‬6 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬1 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers a private beach where you can enjoy cabanas, beach umbrellas and beach massages, plus you'll have access to on-site beach volleyball and kayaking. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Waves, one of 7 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 2 poolside bars, a rooftop terrace and a fitness centre. Fellow travellers say great things about the helpful staff and spacious guest rooms.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English

At a glance

DONE

Hotel size

    • 217 units
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 2 coffee shops
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Shopping
  • Pool table
  • Parasailing nearby
  • Snorkelling nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Conference centre (4295 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Waves – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pierside Restaurant – Overlooking the pool, this restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Cricket's Beach Grill – This poolside restaurant specialises in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Fiery Pelican Outdoor Gri – This restaurant specialises in Tex-Mex cuisine and only serves lunch. Open daily.
Le Bouchon – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 33 per person (return)

Children & extra beds

  • Airport shuttle service for children costs USD 16.5 (return)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive offer free cancellation for a full refund?
Yes, Jewel Grande Montego Bay Resort & Spa – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, an airport shuttle is available. The charge is USD 33 per person return.
What are the check-in and check-out times at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Jewel Grande Montego Bay Resort & Spa – All Inclusive and nearby?
Have fun with on-site activities such as kayaking and volleyball. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Jewel Grande Montego Bay Resort & Spa – All Inclusive also has 2 swim-up bars, 2 poolside bars and a private beach, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there are 7 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Jewel Grande Montego Bay Resort & Spa – All Inclusive like?
Jewel Grande Montego Bay Resort & Spa – All Inclusive is located on the waterfront, a short 15-minute walk from Half Moon Golf Course and 16 minutes' walk from Montego Bay Convention Centre.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

From check in to check out was professional, friendly and stress free.
Lee, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

LuIZA, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing 50th BDay for my Wife
Rose Hall in general in a very relaxed area. The first accommodation had hot water issues but we were quickly moved to another villa and the staff didn’t rest until we were comfortable.
Desma, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, and attentive staff.
I’ve stayed at a few hotels in Jamaica and the staff at Jewel were the best! Nickeesha (excuse the spelling) in entertainments was so warm and friendly, providing great entertainment in spite of the rain. Can’t wait to return and spread the word!
Beautiful Beach
Joy, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Run down property
I booked this based on the reviews on Hotels.com and was VERY disappointed in the quality of the property. Super run down, in need of a lot of repair (tons of bugs inside the restaurants, missing ceiling tiles, broken doors, broken hot tubs, broken chairs). Seaweed on the beach was raked and never collected so high tide would take it back to the water. The only good thing to eat was the Jerk Chicken they made on the beach which we waited over an hour for. The staff was friendly which is common for Jamacia. This is not a 5-star property. The price does not match what you get.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is PARADISE!!
My fiancé and I had an absolutely amazing time at the Jewel Grande Hotel in Jamaica! From the moment we arrived, we were greeted with warm smiles and incredible hospitality from the staff. They truly went above and beyond to make our stay unforgettable. The food was exceptional – every meal was fresh, flavorful, and offered plenty of variety to suit all tastes. The cleanliness of the hotel was impeccable, and the entire property was beautifully maintained. Whether we were relaxing by the pool or enjoying the beachfront, everything was perfect. We felt so welcomed and cared for throughout our stay. A huge thank you to the wonderful staff for making our trip so special. We can’t wait to come back! Highly recommend this hotel to anyone looking for a luxurious and relaxing getaway in Jamaica.
Elizabeth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wedding Party
Everything was amazing. The food was great, rooms were a nice size. We had a great time. Will be back!
Kenesha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Experience
Overall, really good resort. Staff was incredibly friendly and helpful explaining anything. Food was good overall. I have a few knit-picks, but overall good. The nightly entertainment was fun, but we felt there wasn’t much to do after the 50 minutes of nightly entertainment. We were there 6 nights - after being there a few days it almost felt small. As in, not too much to do. It’s not a complaint, we just relaxed the whole time. But we would have enjoyed it even more if there were more to do in the evenings. I would definitely recommend this to anyone for a 4 night stay. An older couple we spoke with mentioned that they hated you had to take stairs to and from each building, which we didn’t think about. But nothing you can do about that!
Daniel, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shavonne, 4-night trip
Verified Hotels.com guest review

2/10 Poor

horrible stay
We had a horrible experience at this hotel. We arrived at 4:30 PM for check-in, but our room was not ready until 6:30 PM. On the second day, there was NO water and NO power for the elevator until around 9 PM. On the third day, there was NO hot water throughout the entire afternoon, which was only restored by 8 PM. Additionally, there was loud party music that lasted until 12:15 AM, making it impossible to sleep. The Moonstone Restaurant was also understaffed, and despite waiting for 20 minutes, we were unable to get seated. Overall, we were very disappointed with our experience and will not be returning. Let me know if you’d like additional changes or assistance with tone adjustments!
shushu, 3-night family trip
Verified Hotels.com guest review

6/10 Good

BettyAnn, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible hotel
I recently stayed at this hotel for a wedding, and I was incredibly disappointed. The cleanliness of the hotel was poor—rooms and common areas lacked the attention to detail you’d expect. The service was equally underwhelming, with slow responses to even the simplest requests. While the food was acceptable, the overall experience was lacking, especially considering this was a wedding venue where service should be top-notch. The bar was consistently out of basic ingredients, including mint, which meant no mojitos or similar drinks. For a hotel in a tourist area, this was shocking. I've traveled extensively across the Caribbean, and unfortunately, this was by far the worst experience. I wouldn’t recommend staying here if you’re looking for quality or reliability.
Ami, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Ronesha, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing facility, accommodating staff and great cuisine!!!
Iesha, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Great place, the buffet and the restaurants were very good. I only had one person to complain about and that was the guy who was the hostess for the jam/mex night every other staff member there were great. Good drinks too.
Mercedes, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Offseason in October was a great choice! Very few people and still great service by the staff! This was a memorable time!
Joshua, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Not Impressed
Service was seriously lacking! Villa was not prepped with utensils, plates, mugs etc for 6 guests. Took 2-3 hours to get food orders. Waited 1.5 hours for jerk chicken on the beach. Location of villa was convenient, beach was nice. No pool table as in images. It was off season, and very clear the B crew was on duty.
Traci, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Landscaping beautiful. Bathroom and vanity light didnt work. Unclear communication about dinner reservation. Dilapidated door next to A803. Shout out to Jeneel!
megan, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Didnt tell me about details .
yoon joung, 4-night trip
Verified Expedia guest review

8/10 Very good

The staff here are beyond sweet and ready to help. The dining was ok- it promised 10 restaurants but you need to make reservations for almost all and they are not all open daily. I think there are only 6 restaurants to eat which serve the same food daily except for the buffet
Vanjiline, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Our stay at Jewel was good but there are def improvements that need to be made. The good: -They called me days ahead and made sure to check in and ask if anything was needed and if I had any questions. -Check-in and out was very smooth -The steak house! - The breakfast options -The bar options and staff -The beach was very accessible and the staff assisting with food orders were amazing.. especially one young lady and I wish I got her name. - The dj on Tuesday night from 10-12 - The dj and young lady doing the family game night The bad: -The beach needs cleaning and has no motorized activity options. -The floors in the room and shower felt terrible! -The Italian restaurant with the exception of that bruschetta ! I got the Caesar salad which was bitter and the croutons tasted old. The chicken Alfredo was good but I didn’t get any chicken. -The amount of shuttle buses because one is just not enough. -There needs to be a digital option for finding food and entertainment information I wish I knew where to get a good coffee but overall I would return and recommend to friends. I think these are small adjustments that can easily be done. The staff was amazing overall and made sure they accommodated our needs.
Kaweenia, 2-night family trip
Verified Expedia guest review

4/10 Fair

Front desk staff was rude.
Biswajit, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Dhiogo Moreno, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome overall
Karam, 4-night family trip
Verified Expedia guest review