This is my second time staying and I was disappointed in the response from the staff. I didn’t receive check in information until hours before I left my location, the room I was in was extremely cold and had a draft coming from the vent and the window, which led to me have a cold now and when asked if there was an on-site washer and dryer, I was told one thing, communicated that with the housekeeper, who in turn locked the door and while in the restroom, in haste, he walked in on me without knocking on the door first.