When we checked in at lobby around 5:00pm, the clerk made a mistake and we had to wait for about 20 minutes longer. However, I do understand there's always a lot of people in the hotel lobby.
For a five-star hotel, we expected to have a coffee/water kettle for their guests.
I wanted to drink some hot tea in the morning, so I finally called the hotel the next day and asked about renting it.
I think it's outrageous that it's $50 to rent out a hot water dispenser.
I called their colleagues on the phone about giving me a clean kettle.
We waited for more than an hour and after midnight.
The line kept cutting. They had already boiled the water inside the kettle for me.
However, the next day, the inner liner of the kettle that was very old, stained, and smelly. The lid was also broken.
My room is 8626.
They should be checking the condition of the kettle before boiling water and sending it to the guest.
But because of the tight schedule every day (and it takes a while for room service, I decided to not call for a replacement.
In addition, for such a large hotel, I'm wondering why there is only one 'Do Not Disturb' sign for guests to use.
Why is there no sign for cleaning room?
When we returned to the room on our last night, no one cleaned the room or took out the trash....etc. We did call room service for assistance, and they told us that we have to let them know. We were not aware of this sooner, making the stay a little more disappointing.