2/10 Lemah
8 Januari 2025
"pet friendly" charges and no hot water
Booked through Hotels.com as it was advertised "pet friendly". Got to hotel and they wanted to charge us $22 per dog. Told them there is no mention of this on the Hotels.com website or even their website. They have a link next to the pet friendly icon which says how great the place is for pets, but nothing about an upcharge. I have been charged for pets in other hotels, but never one that was advertised as as "pet friendly." Charging us 50% more in pet fees after the fact seems awfully high and ethically wrong. They offered me a membership (for a price) which would waives the pet fees, thus "saving" us money. So I went with that option, but was not happy about being charged for something that felt like false advertising. Then to make it worse, the next morning there was no hot water. They told us they are doing construction next to the rooms and it may take a while for the water to get warm and to let it run. I let it run for 30 minutes and no hot water. So after a long road trip we had no showers to start the last part of our road trip. They said they would credit us back, but would need to contact Hotels.com to do so as that is who we booked through. Unfortunately they only credited us a tiny portion. For anyone on a road trip, you know how important those showers can be, especially if you have teenage boys. So needless to say we were very unhappy with the customer service and their failure to advertise the extra fees.
Michael
Michael, perjalanan 1 malam bersama keluarga
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