2/10 Poor
Nov 22, 2024
Not worth the money!
We came from another resort on a different Key and were excited about our stay. At first look, the lobby looked nice however, they changed our room to the first floor and called it an upgrade even though it was available when we booked and we chose an upper suite.
The room was beaten and looked dirty. Decor outdated. Sand never groomed and lounge chairs still had previous nights dirty towels on and were strewn about.
We had to call Hotels.com to cancel the remainder of our time there and they were great. We then rebooked and went back tothe previous Resort, on another key, and have a fabulous time!
Jill
Jill, 2-night trip
Verified Hotels.com guest review