4/10 Sederhana
29 Januari 2025
Tired, grubby and terrible breakfast
This hotel has clearly aged terribly and the condition it is currently in is poor. The car parks are confusing and very uneven to walk in when dark - not a great start. Then check-in which was fine, but the walk to our room to a while and the smell of the building our room was in was disgusting. Across our stay it either smelled of rubbish, ciggarettes or cannabis - all very unpleasant.
The room itself is spacious but very basic. The bedding just about fit on the bed, the bathroom door had clearly had a hole it in at one point and we had to call reception to request more towels. The towel that was finally brought to us had a huge make-up smear on it, so we had to ask for more.
The spa is nice, but why set times for when peoplecan use it if they are not respected at all and people just do whatever they want. To make matters worse, I left my room key as a deposit for a padlock and on return they had given my key to someone else - so someone else could have access to my room and I had to go back to reception to get a new key.
Breakfast was the most disappointing. Cereal, bread and 2 types of pastry does not make it continental. Extra cost for hot chocolate instead of tea or coffee - for what they charge for breakfast this was a disgrace and hugely frustrating. A total waste of money.
Overall, while the hotel is comfortable it is very tired and needs a lot of investment. I would not stay there again.
Claire
Claire, perjalanan 2 malam
Ulasan tetamu Hotels.com yang disahkan
