We were welcomed very rudely. After spending 3 days just on flights from New Zealand to get to our accomodation and asked if we can please book in a bit earlier as we were really tired and just wanted a bed to sleep, we were told in a very rude way sorry no, book in is 3pm. One staff member yelled at me, and my friend said to her there is no need to yell. When we finally got booked in we reported to them that the hair dryer is not working and was told they will bring us a replacement, which never happened. I am very disappointed in the way they handel their customers, friendliness brings you a long way,