6/10 Baik
21 Januari 2025
New Hall one night stay
We knew it was an old and historic hotel but wasn’t expecting it to be so drab, dark and dingy. It wasn’t very clean in the communal areas although our room was very clean. The bar/lounge was so disappointing, the large windows at either side were covered by closed curtains, the room was unclean to say the least. The small area by the bar was so unwelcoming and uncomfortable to sit. The restaurant was closed so we had to order from the bar menu for our lunch and dinner, not a very healthy menu. The pool and jacuzzi were lovely, well kept and clean. The grounds are lovely, such a shame the inside is invested in, it needs a total facelift inside. All of the staff though were absolutely amazing! Nothing too much trouble, so helpful, polite and friendly, can’t praise them enough, especially the receptionist, she was just wonderful (blonde lady), this was the saving grace. We had breakfast in the restaurant the next morning, which had a good choice and was delicious. Although again very dark and drab, it can be made light and airy and welcoming and still be in keeping with the history of the building.
Pengembara yang disahkan
Perjalanan 1 malam
Ulasan tetamu Hotels.com yang disahkan
